Community Administrator

2 weeks ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

We have an exciting opportunity for Band 3 Administrator to work within the community services clinical hub alongside the call administration team.

You will need to enjoy a challenge and be able to work as part of a fast pace team, as well as being able to work under your own initiative, to provide a professional and efficient front-line service to members of the public, other professionals and colleagues wishing to access community Health Services.

We provide a 7 day service and we need a flexible workforce to achieve the smooth running of our services. If you are considering this challenging but rewarding opportunity then you will need to have a flexible approach and be available to work various shifts.

If you are ready for the challenge and would like to be part of our team we would like to meet with you.

1. Act as the first point of contact for Community Continence & Community Dermatology or patients, families and other health care professionals wishing to access the Swindon Community Health Services and as such provide responses to any enquiries or requests for information or assistance in a timely manner.

2. To be responsible for the day-to-day administrative organisation of the Community Continence & Community Dermatology Services, taking telephones calls and providing general clerical and
administrative support including opening new patient referrals, actioning Tasks via systm1, ordering products, booking patient appointments, filing, photocopying, scanning, distribution of post etc.

4. Develop and use appropriate manual and electronic filing systems.

5. To be responsible for processing medical devices for servicing as required. Report equipment issues using established procedures. Monitor repairs and follow up as necessary.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity

6. To provide daily administrative support to Continence Specialist Team and Dermatology Consultants, sending letters and booking clinic appointment.

7. Liaising /Support on a day-to-day basis with SPA Administration Team Leads regarding workload.

8. To contribute and support with Community Nursing, CICT/Rapid Nursing Teams & Business Support Manager with ad hoc administration duties.

9. To type or produce documents within an agreed format of corporate standards as required.

10. Provide telephone support to the call administration officer when required.



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