Senior Receptionist

Opportunity ID

1711

Opportunity Closing Date

16/07/2023, 00:00

Primary Location
- Salford - Frederick Road Campus

School or Business Unit
- School of Health & Society

Contract Type
- Full Time Fixed Term

Anticipated end date Anticipated end date - year
- August 2025

Salary

£26,642 - £29,762

Opportunity

**A bit about our Student Admin team**

Our School of Health & Society is one of the largest providers of nursing, midwifery and allied health professional education programmes in the UK, known for our track record of collaborating with a wide range of industry partners across health and social care to produce highly skilled graduates with real work experience. We are at an interesting time in the Higher Education sector, there is significant change in terms of oversight, student expectations and changing demographics and we are trying to do things differently so that we stay ahead of these changes.

**So, what will the role involve?**
- Managing the reception offices of the Department of Podiatry
- Line Management of Grade 3 receptionist team
- Interpreting the timetable and booking the appropriate number of patients
- Be the first point of call for all staff, students and visitors (internal and external) to the School Clinic.
- Triage student and patient queries and work with colleagues to understand answers to frequently asked questions with a view to resolve queries accordingly.
- Welcome students, staff and visitors in the department and show them to where they need to be within the building and signpost them to other relevant departments and services.
- Take and receipt all deliveries to the building, and safely store them until these are collected.
- Book appointments for the public at the School clinics maintaining a high level of patient confidentiality and professionalism.
- Share best practice with other customer service roles both within and outside of the school and ensure a high-standard and consistent level of service for our customers.

It’s an exciting time to join Salford as we look to deliver significant improvements in service delivery across the university.

The post holder will be based primarily on Frederick Road Campus. This is a 2 year FTC.

**WHAT'S IN IT FOR YOU?**
- ** Competitive salary** and excellent pension scheme
- ** Generous annual leave** plus the option to buy additional days
- ** Professional development** - a comprehensive package of training and development opportunities to help you achieve your full potential
- ** Our community** - there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives
- ** The perks** MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts
- ** Wellbeing** - your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health
- ** Sustainable Salford** - We embed sustainability in all aspects of university life and have a commitment to becoming NetZero Carbon by 2038
- ** Location and campuses** - Our location sets us apart. We are just 2km from Manchester city centre. Our Peel Park campus is unique and offers lots of green spaces and a wide range of facilities on site
- ** Team Salford** - By joining us, you can be part of our ambitious journey and help make a real difference to the people and communities we support

**Interviews are scheduled to take place w/c 24/07/2023.