End User Operations Team Lead

6 months ago

Hartlepool, United Kingdom NEC Software Solutions Full time

Company Description

Come join us and make a difference in the world

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

**Job Description**:
At NEC we are undergoing significant growth and as a result we have this fantastic opportunity for someone to join our first-rate management team. The role is for anyone seeking the first step on to the managerial career path. The team is mature in its delivery and has excellent growth opportunities. Reporting directly to the team manager you will work closely on the day to day challenges and also be part of the many projects currently under implementation and in flight.

As the Team Lead you will ensure timely, technical support provision to our end user estate circa 4000 colleagues. You must have a passion for customer service excellence and you support the service delivery to agreed targets, seeking to continually improve all aspects of our delivery. You will work closely with the Team Manager on all aspects of service delivery including the day to day people management of all UK based colleagues.

This is a fast paced role with a significant learning curve, supporting internal colleagues around the world, so if you are looking for a new challenge within a growing organisation this could be the role for you.

**Team Lead Responsibilities**:

- Supporting the Team Manager with the overall management of the entire team.
- People management of all UK based colleagues
- Responsible for making sure team rotas are kept up to date
- Monitors and manages call volumes within End User Operations
- Ensure that relevant information is effectively communicated to the entire team
- Must be able to get involved with the day to day activities within the team
- Act as the first point of escalation within the team
- Proactively works to ensure effective working relationships within the team and anyone who interacts with the team

**Qualifications**:
**Technical Abilities**:

- Support a cross platform environment, including Windows 10 & 11, IOS
- Induct all new staff members on IT procedures, policies and best practice
- Procure, configure, manage, maintain and develop desktop PC's, laptops, tablets, mobile technology and printers
- Work with the wider CST teams to schedule upgrades and security of hardware and software systems
- Facilitate secure access to the network for remote users
- Providing users with appropriate support and advice

**Desirable Experience**:

- Previous Experience Team Leader
- Effective management of colleagues and teams
- Experience of Ivanti Service Management (ITSM)
- Down to earth approach to work
- Remains calm and level headed under pressure
- Experience of working in a customer facing environment
- Explaining technical issues to non technical customers
- Demonstrable understanding and familiarity with concepts surrounding quality of service, service level management and service delivery
- Experience of Cyber Essentials +
- Previous experience with M365 & MS InTune

**Behavioral attributes**
- Demonstrates a professional attitude towards work
- Must be an excellent communicator
- Confident, enthusiastic and self-motivated
- Able to work on multiple work streams at the same time
- Must be able to champion organisational change
- Must have the ability to create relationships
- Must be able to take direction but also able to work on own initiative

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs

**OTHER INFORMATION

  • Senior End User Operations

    6 months ago

    Hartlepool, United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be...

  • Industrial Services Operative

    6 months ago

    Hartlepool, United Kingdom Team Support Full time

    Team Support Durham are looking for 3 x Industrial Service Operatives for a client in Hartlepool. You MUST be qualified in the following: - Confined space - Water Jetting Ideally qualified in the following: - CCNSG (Safety Passport) - Water hygiene - Working at Heights The Standard working hours are Mon-Fri 07:30-1600 (Dependent upon job start and...

  • Operations Lead

    2 months ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £35,000 - £45,000

    We are looking for an experienced Operations Lead to join our team at beBee Professionals in Hartlepool, UK. The successful candidate will be responsible for managing daily operations, driving team performance, and ensuring targets are met.Key Responsibilities:Lead and motivate the team to achieve performance targets and goals.Monitor and report on team...

  • Operational Management Lead

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom JD Gyms Full time

    About the Role:We are seeking an experienced Duty Manager to join our team at JD Gyms in Hartlepool, Durham. This is a fantastic opportunity for a motivated and driven individual to lead and manage the day-to-day operations of the gym.Job Summary:The successful candidate will be responsible for leading and managing the team, driving commercial performance,...

  • Clinical Lead

    6 months ago

    Hartlepool, United Kingdom iRecruit Care Full time

    **Job Title**: Clinical Lead **Responsible To**:Home Manager **Purpose of Position**: To support the Home Manager in all aspects of the home's management, including taking full charge during their absence, while working in Newcastle. Provide high-quality nursing care and assist in identifying and addressing the health and social care needs of service...

  • Mechanical Technical Team Member

    6 months ago

    Hartlepool, United Kingdom Venator Full time

    Job Description: Venator is currently recruiting for a Mechanical Technician to join the White End Maintenance team, Greatham site. The overall purpose of the role is to act as a first point of contact for mechanical expertise to the White End Operations team; investigating and resolving faults, carrying out RCAs and the production of work packs for...

  • Homecare Manager Lead

    2 weeks ago

    Hartlepool, Hartlepool, United Kingdom 1st Homecare Full time

    Job Title: Homecare Manager LeadAbout 1st Homecare:We are a well-established provider of home care services in Hartlepool, committed to providing exceptional care and support to our service users.Salary: £45,000 - £55,000 per annumJob Description:This is an exciting opportunity to join our senior management team as a Homecare Manager Lead, overseeing the...

  • Technical Team Lead

    2 months ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are looking for a Technical Team Lead to join our team at beBee Professionals. This role involves leading the development of complex software solutions, mentoring junior developers, and ensuring code quality.Key Responsibilities:Design and develop high-performance software applications.Lead technical decision-making processes and code reviews.Mentor and...

  • Team Member

    6 months ago

    Hartlepool, United Kingdom Mecca Bingo Full time

    Company Description This is a fantastic opportunity to come and be a part of Mecca in our Hartlepool venue As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment. Join us now for the chance to be part of an amazing team and be responsible for providing our customers...

  • Automotive Team Lead

    2 weeks ago

    Hartlepool, Hartlepool, United Kingdom Pybus Recruitment Full time

    Exciting Bodyshop Leadership OpportunityWe are seeking an experienced Bodyshop Manager to lead our team in Hartlepool. As a key member of our management team, you will be responsible for driving business growth while delivering exceptional customer satisfaction.About the RoleThe successful candidate will have a proven track record in managing a bodyshop team...

  • Yard Team Leader

    6 months ago

    Hartlepool, United Kingdom Winner Recruitment Full time

    **Yard Team Leader** Pay Between £13.50 - £15.50 Working Monday - Friday - 6:00 - 17:00 - If loads not complete we would expect additional working. **PURPOSE OF JOB**: To lead the yard teams to continually achieve and strive to exceed Health & Safety, Environmental standards, Productivity targets, Cost control and Quality Targets across the range of...

  • Cyber Security Lead

    6 months ago

    Hartlepool, United Kingdom EDF Limited Full time

    We currently have an exciting position available as Cyber Security Lead based at Hartlepool Power Station. **The Opportunity** We have an opportunity for a practitioner in OT (Operational Technology) cyber security to join the Engineering department to drive plant computing security governance through the implementation of company policy, technical...

  • Production Operator

    6 months ago

    Hartlepool, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - Production Operator - GSK Barnard Castle - From £17.26 p/h To £20.45 p/h - Shift Pattern - Early, Lates and Night 37.5hrs a week - 6am-2pm, 2pm-10pm & 10pm-6am- - Your Responsibilities will include: - To set up and operate a range of Filling and Packaging machines. - Input bar codes, laser prints & make up print blocks. -...

  • Elv Operator

    6 months ago

    Hartlepool, United Kingdom Reed Industrial Full time

    **Job title**: ELV Operator **Location**: Hartlepool, TS25 1NX **Working Hours**: 42.5hrs per week, 8am-4.30pm Mon-Fri **Payrate**: £12.30 per hour **Contract type**: Temp, ongoing **About the client**: Our client buys and processes scrap metal from businesses, other recyclers and the general public. With over 260 processing facilities in the United...

  • Retail Sales Team Lead

    2 weeks ago

    Hartlepool, Hartlepool, United Kingdom JYSK Full time

    Job Title: Retail Sales Team LeadWe are seeking a highly motivated and experienced retail sales team lead to join our JYSK team. As a key member of our store management team, you will be responsible for leading and motivating your sales team to achieve exceptional results.About the Role:Lead and motivate a high-performing sales team to deliver outstanding...

  • Production Operator

    6 months ago

    Hartlepool, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - Production Operator - GSK Barnard Castle - From £18.38 p/h To £21.79 p/h - Shift Patterns - Early, Lates and Night 37.5hrs a week - 6am-2pm, 2pm-10pm & 10pm-6am,- - Your Responsibilities will include: - To set up and operate a range of Filling and Packaging machines. - Input bar codes, laser prints & make up print blocks. -...

  • Clinical Team Lead Manager

    1 week ago

    Hartlepool, Hartlepool, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

    Company OverviewNorth Tees & Hartlepool NHS Foundation Trust is dedicated to providing exceptional patient care while promoting a culture of inclusivity and support among its staff.Job DescriptionThis role involves supervising qualified and newly qualified staff and students daily, ensuring they achieve their objectives.Required Skills and...

  • Software Development Team Lead

    1 month ago

    Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are seeking a highly skilled Senior Software Engineer to lead our development team at beBee Professionals. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and implement high-performance software applications.Lead technical...

  • Customer Service Team Lead

    2 weeks ago

    Hartlepool, Hartlepool, United Kingdom JW Lees Full time

    Customer Service Team Leader Vacancy at JW LeesThis is a full-time, office-based role in our established Customer Service Team at JW Lees. We have an exciting opportunity for a Customer Service Team Leader to join our team and support the Customer Service Manager. As a key member of the team, you will play a vital role in driving the performance of the team...

  • Sales and Operations Advisor

    6 months ago

    Hartlepool, United Kingdom Zip Heaters UK Full time

    As the UK's largest online Water Softener Supplier, North East Water Softeners are dedicated to delivering high-quality water solutions to our customers. We are looking for a Sales and Operations Advisor to join the team. This role would be both field and office based. Our customer sits at the heart of what we do, and we believe that by having the right...