Pcn Digital

Job Summary Part of the PCN leadership team, the PCN Digital and Data Lead will use clinical records, appropriate software and public health data to monitor, understand and report on PCN and, where relevant, network member practice performance and reach. The role requires engagement with PCN, practice and ICB colleagues to understand current service models, identify challenges, agree if data or digital improvements are appropriate and then prioritise evaluating these and supporting their introduction. Working with the network manager, operations manager, clinical directors, service team leads and practice managers, the post-holder will develop strong relationships and have the confidence to support the introduction of new technology and processes and the ability to engage with and inspire colleagues in all roles across the network to adopt agreed new ways of working that will benefit patients and staff. The Digital and Data Lead may share line management responsibility for some administration colleagues with either the Operations or Network manager.

Key Responsibilities and Duties Data management and digital transformation Use data and improve data quality to understand service demand, capacity and activity and to drive improvements in patient access, operational efficiency, and staff experience Identify digital technology that can improve service delivery and patient outcomes and optimise the use of digital tools within service delivery and performance monitoring/ management Work with the operations and/or network manager to formulate and present business cases for the purchase of and/or use of this technology Ensure, where possible, cross-organisational IT solutions are researched, procured and deployed across all the PCN/member practices Support the adoption of new technology and other initiatives to enhance service delivery and patient access to care Enable PCN and, where appropriate, practice staff, to work more effectively to support the sustainability of general practice services via the promotion of PCN services and the NHS App, the use of cloud telephony, digital triage and online consultations Collate data to monitor service performance against all PCN DES specifications and other relevant indicators as agreed Service management Work with service team leads and, where appropriate, practice managers, to support development of initiatives to improve effectiveness, efficiency and quality of operational processes to ensure the smooth running of PCN, and where appropriate, practice, services Support the PCN team leads to develop appropriate IT understanding and skills within their teams and train new staff as required Support the effective adoption of national and local data and technology-related initiatives as agreed by member practices Responsibility for PCN electronic assets PCN management activity Provide data/business intelligence to enable the management team to formulate strategic plans for, for example, workforce, estates, services (including capacity and access development) and digital infrastructure Lead on the design and delivery of key performance data sets for the PCN. Prepare reports on behalf of the PCN for commissioners and other organisations as required. This will include but is not limited to reports on the contractual requirements under the PCN DES, Enhanced Access and Home Visiting Service contracts and Capacity and Access reporting Responsible for PCN website and social media channels and support practice web and social media channels as required Work with the network management team and member practices to agree content for PCN /practice websites and social media / digital communications, enhancing the profile of the PCN and engaging the wider community Support the adoption of new technology and other initiatives to enhance patient access to care. Support the corporate operation of the PCN, working with the Network Manager, Operations Manager and network administration colleagues, practice managers and clinical directors to ensure meetings and operational working groups are effectively managed, agreed actions minuted, logged and delivered Equality and Diversity Our working environment is one where diversity is valued, and equality of opportunity is promoted.

Staff have a responsibility to ensure that they treat patients and colleagues with dignity and respect. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: o Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices procedures and policies, and current legislation o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues o Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. o Involving patients, and where appropriate their families, in decisions about their treatment and