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Medical Receptionist

4 months ago

Brentwood, United Kingdom Primary Care Careers Full time

**About the Role**:
Tile House Surgery is recruiting for a medical receptionist to join our team, for 37.5 hours a week over 5 days. There will be three shifts of 7.30am - 4pm and two from 10.30am - 7pm.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Some of the responsibilities of this varied role include:

- Greeting and directing all patients.
- Booking, cancelling and moving patient appointments.
- Handing out letters, completed forms, specimen bottles, etc.
- Dealing with requests for information.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone promptly.
- Assisting GPs with their requests.
- Referring patients to local domiciliary services.
- Previous medical, healthcare, customer service or receptionist experience is preferable.
- Excellent communication skills with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

Full training will be provided on our clinical database.

**About Us**:
We are a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We use SystmOne clinical system, have a history of very good QOF achievement and CQC rating of "Good" across all domains.

We can offer the following benefits:

- Supportive and friendly environment
- Flexible working hours within the constraints of surgery opening hours and cover required
- Peer support
- 25 days' holiday (pro rata) + bank holidays
- NHS pension
- Free on-site parking

**Disclosure and Barring Service Check