Assistant Shop Manager

4 days ago

Marlow, United Kingdom hr-inspire Ltd Full time

**Job Title**: Assistant Shop Manager
**Salary**: Competitive
**Working Hours**: Full Time (5 days a week)/Part Time
**Location**: Marlow, SL7 2LS
Our Client is a leading charity which provides a range of specialist palliative and end-of-life care services to people in Buckinghamshire and parts of Oxfordshire and South Bedfordshire who have life-limiting illnesses such as chronic lung conditions, cancerand neurological conditions. Our client plays a vital role in the provision of excellent hospice care for local patients across Buckinghamshire and its borders. We commit to funding over £1m each year towards hospice services to support patients and theirfamilies - and you can be part of the team which makes this possible.
You will be joining a supportive culture that encourages a healthy work-life balance and you’ll be part of a positive and friendly team.

**Responsibilities**:

- To work closely and collaboratively with the Shop Manager to deliver an excellent retail offer for the local community
- Cover planned absence of Shop Manager (days off and holiday cover) and sickness absence whenever possible
- Assist in achieving agreed income targets - sales, Gift Aid and Hospice Lottery
- Support the recruitment, induction, training and retention of volunteers, promoting a happy and productive working environment for the volunteers
- Ensure that a standard of excellence is maintained at all times with regard to customer service
- Help maximise sales through effective stock management, pricing, display and merchandising
- Receive all donations with gratitude and appreciation, ensuring that Gift Aid is promoted and that Gift Aid donated stock is managed in line with HMRC guidelines
- Ensure Health & Safety standards and procedures are met to keep everybody safe
- Ensure compliance with financial reporting and cash handling
- At all times, safeguard the Charity’s reputation by working in a professional manner and personifying FNHC values
**To be successful you will...**:

- Experience of supervising a team in charity or fashion retail.
- Demonstrable experience of working as part of a team to achieve sales targets in a customer facing retail environment.
- Experience of working with volunteers, and able to work positively with people of all abilities.
- Demonstrable organisational, customer service and stock management skills.
- Highly motivated, creative and a keen interest in fashion and/or donated product.
- Ability to deal with difficult customers and situations with professionalism and without judgement
- Physically fit and able to lift and carry large quantities of donations of stock including waste and recycling on a daily basis
- Demonstrable positive, solution-focused, 'can-do’ attitude.
**Our promise to you**
hr inspire promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent forus to do so.

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