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IT Support Engineer

4 months ago

Dorking, United Kingdom vertex-it-solutions Full time

1st & 2nd Line IT Support Engineers required for our award winning, highly customer-focused and forward-thinking client with significant annual growth year on year - growth that is creating opportunities for the right individuals to carve out excellent careerswithin the IT industry.

The responsibilities for the role fall into the following areas;
- **Supporting The customer**:

- **Achieving SLA targets -**Managing your time to prioritise urgent tickets while ensuring all requests meet the contracted SLA.
- **Customer Satisfaction -** Owning issues through the initial phases of support and keeping the clients informed of all progress with the issue. Working with the clients to ensure a quick and effective resolution to the item raised. Delivereffective communication with all customers including Directors.

**Skills / Interests 1st line requirements**:

- Ability to multi task across open tickets
- Passionate about technology & how it benefits businesses
- Proactive, can-do attitude
- Professional communication skill
- Outstanding customer service
- Troubleshooting and Support of relevant/current Windows versions
- Experience with Exchange online
- Exposure to Active directory on Windows Server 2008 and above
- Understanding of PC hardware, accessories & connections

**2nd Line requirements**:

- Previous experience with a ticketing system.
- Troubleshooting connectivity issues including firewalls, VPN, WAN & WIFI.
- Windows Server deployment and troubleshooting.
- Experiencing managing monitoring systems such as PTRG.
- Storage solutions such as Datacore, VSAN, Nexans.
- Advanced Windows desktop support.
- Virtualisation - VMware, HyperV.
- 2 Years’ experience on a Help Desk.
- Strong Customer service Ethos.
- Previous experience with on-prem Exchange and Exchange Online.
- Network security and cyber security.