Finance Systems Support Team Lead

6 months ago


Basingstoke, United Kingdom Merlin Entertainments - Corporate Full time

Roles & Responsibilities:
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a **Finance Systems Support Team Lead** to join our Technology on a permanent basis. The role will be based at our Merlin Hub in Basingstoke, with a hybrid element for those looking for more flexibility.

Join our Group Finance Systems Operations Team as the **Finance Systems Support Team Lead **- an integral role in maintaining our financial systems at the highest IT standards In this hands-on, customer-facing position, your strong technical skills, leadership, and interpersonal abilities will shine as you deliver the highest standard of 1st, 2nd, and 3rd line support.

In this multifaceted role, you will be the driving force behind resolving customer support queries, providing second line support, and escalating to third line when necessary. You will delve into the intricacies of NetSuite audit trails and system logs to efficiently resolve tickets.

As the linchpin for operational processes, particularly in Incident, Change, and Problem Management, you will be a pivotal point of contact, leading the front line support team by setting an example, and instilling a culture of continuous improvement. You will take charge of reviewing and enhancing the skills of team members through mentoring and recommending tailored training. Fostering relationships with key stakeholders, and offering adept advice and solutions for complex requests and issues will be high on your list. Being a relentless advocate for service improvement, all while embracing and supporting the integration of new finance systems, will be how you succeed in this new and exciting role.

Qualifications & Experience:

- Ability to demonstrate a strong track record as a NetSuite administrator dealing with technical issues
- Strong leader
- Confident, organised and a natural problem solver
- Ability to prioritise and work on multiple projects in a fast-paced, changing environment
- A positive attitude, willing to jump in and tackle new challenges
- Experience of Kyriba, Concur and Coupa
- Considerable Finance Accounting knowledge

**Benefits**:
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

Pay Range: From GBP £50,000.00/Yr.



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