Victim Care Officer

Victim Support have an exciting opportunity to join us as a Victim Care Officer in South Wales.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**_ South Wales Victim Focus is the main support service for victims of crime across South Wales. The service is funded by the South Wales Police and Crime Commissioner and is delivered by the national charity Victim Support._**

South Wales Victim Focus are looking for a full-time Victim Care Officer based in Rumney Police Station, Cardiff.

**County/Borough**
- Cardiff

**Office location**
- Rumney Police Station

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Covering the service hours of 8am-6pm on a rota basis

**Basic Salary**
- £20,566.21 per annum

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- Yes

**Closing Date**
- 06/04/2023

**Ref No**
- 4821

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- A retention allowance payment in the amount of £500 (pro-rata for part-time roles). This will be paid with your salary following successful completion of probation
- 25 days annual leave plus bank holidays (pro rota)
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is based in our office in Rumney Police Station, Cardiff, CF3 4FD.

The purpose of this role is to support victims, ensuring that South Wales Victim Focus realises their aim of helping people cope and recover from the effects of crime. South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identifying what matters to service users and empower them to take control of their journey.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.