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Care Team Leader

4 months ago

Portsmouth, United Kingdom Right at Home Portsmouth Full time

**Team Leader**:

- **Right at Home Portsmouth**:

- **Location: Portsmouth, including Fratton, Southsea, Portchester, Drayton, Waterlooville Cosham, and Denmead**:

- **Hourly Rate: £12.75**:

- **Hours per week: Flexible, but c. 20+ with evenings and weekend availability needed**

We are looking for an organised, reliable, and caring Team Leader for our growing office. Right at Home Portsmouth delivers high-quality, trusted care and support to adults living in the comfort of their own home.

**What we offer our Team Leaders**:

- Premium hourly rates and additional mileage pay (£12.30 per hour 35p per mile)
- Access to award winning training and ongoing professional development
- Career progression opportunities and room to grow
- An employer that really listens, values, and appreciates everything you do
- A role that offers something different every day and plenty of job satisfaction
- Recognition and rewards for hard work
- The opportunity to be part of a ‘family feel’ supportive team who puts quality at the heart of everything they do
- As a Team Leader for Right at Home Portsmouth you will play an integral part in managing the daily communications between your team or care assistants and care co-ordinators. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

**Main duties and responsibilities include**:

- Provide support to our caregivers in their day-to-day job
- Onboard new carers and introduce them to clients
- Participate in new client assessments, complete and update care plans and risk assessments.
- Draw up tailored person-centred care plans for new clients
- Maintain ongoing service user compliance, by undertaking care plan and risk assessment reviews
- Carry out introductions every time a care assistant is matched to a client for the first time
- Monitor, supervise and mentor all care assistants
- Ensure all services are compliant with legislations, CQC standards and regulations
- Monitor and assess all clients for customer satisfaction
- Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
- Responding to queries from clients
- To participate in the growth and development of the business, achieving targets and delivery within budgets
- Deliver care calls as required in emergencies and gaps in rota
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Outstanding” in CQC inspections
- Take a turn on a rota basis to manage the office on-call telephone support service, including one evening a week and one weekend a month
- Continually review and improve processes to ensure the most effective and efficient service is being delivered
- Act on own initiative and exercise decision making skills, as far as possible and wherever appropriate
- Building relationships with the clients and families to ensure we deliver personalised care
- To ensure training needs of all staff are met effectively - implement induction programmes and identify and provide for on-going training needs
- To assist in delivering induction training and assess the competency of care assistants completing the Care Certificate to meet the Company’s recruitment needs.
- We cover Portsmouth, Fratton, Cosham, Drayton, Southsea, Portchester and Denmead, therefore local area knowledge is highly desirable.

**Requirements of a Team Leader**:

- You must hold a valid driving licence and access to a reliable car - **Essential**:

- At least one year’s experience in health care - **Essential**:

- Use of a scheduling / HR / recording system
- Relevant qualification, such as Health and Social Care NVQ or Care Certificate
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads

**Interested?**
- Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics_