Intern - Technical Support

5 months ago

AshbyDeLaZouch, United Kingdom MacDermid Alpha Electronic Solutions Full time

**Challenge Yourself and Impact the Future **:
MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

- Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
- Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
- Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
- Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
- Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

**Who are we looking for ?**:
Join the Technical Support team at the Ashby site as an Intern for a 3-month period. Perfect for someone who has just finished their A levels/college/university term and is searching for the ideal placement with a desire to get some hands-on job experience. The role is varied and you will be working at the centre of our Technical Support team supporting them with their customer support administration, as well as assisting other site departments such as Sales, Production, Marketing, Customer Services and Quality, as required.

**What will you be doing ?**:
In this role, you will:

- Carry out a variety of administrative tasks in a timely and efficient manner.
- Assist with data entry input for key projects, including JDE implementation.
- Assist with sending documents from incoming requests directly from customers and from the Sales team; including but not limited to SDS, TDS, CoA, REACH, RoHS, and Conflict Minerals statements.
- Support, with guidance, the review of label artwork, for the new Electrolube rebrand project; highlighting any potential changes required to match relevant Safety Data Sheet requirements.
- Create and fill out documents related to customer specific requirements and regulatory enquiries, with support from the Technical Support team members.
- Proofreading and highlighting potential errors currently on TDS that have been generated during rebranding.
- Update manufacturing specifications, with guidance and instruction from the Technical Support team members, if required.
- Take telephone messages in the absence of Technical Support Specialists who are supporting other customers.

**Who are You ?**:
Ideally you will have:

- A level or equivalent qualification
- IT literate and competent with Microsoft Office: Excel, Word, Outlook

**What competencies will you need ?**:
To be successful in this role, you will need a practical approach to work. In addition, you will:

- Have good communication and interpersonal skills
- Be self-motivated, with the ability to work on individual projects, and as part of a team
- Ability to set priorities to solve problems
- Organisation skills and be methodical, with the ability to work to deadlines
- Show attention to detail
- Be flexible and adaptable
- Show high integrity and trustworthiness

**We are Offering...**:
As part of our team here, as well as receiving a competitive base salary, full training will be given. Our working hours are 37.5 hours per week, Monday to Friday.

We provide a challenging but rewarding experience to our people - you will have an oppportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technogicial breakthroughs in high growth industries around the world. We continuously invest in technologies and extension learning and development tools which provide opportunities to challenge, develop and nurture your career.

**Equal Opportunity Employer**:
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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