Mental Health Support Worker

7 months ago

StokeonTrent, United Kingdom North Staffs Mind Full time

**We have an exciting opportunity for a Mental Health Support Worker to join our team If you are passionate about mental health, enjoy working with a variety of people and have excellent communication skills, we would love to hear from you.**

**Benefits**
- **5 weeks annual leave per annum (pro rata)**:

- **Gifted the Christmas period plus your birthday as additional annual leave**:

- **Be part of a people focused organisation**:

- **Comprehensive CPD offer**:

- **Flexible approach to working**:

- **5% contributory pension scheme**

**Job title**: Mental Health Support Worker

**Based at**: Dudson Centre, Hope Street, Hanley

**Hours of work**: Up to 37 hours per week (part time considered)

**Contract**:6 months, in the first instance

**Salary**:£22,437 - £24,234 gross per annum (dependent on experience)

**Background**

North Staffs Mind has offered therapeutic services in Stoke-on-Trent and North Staffordshire to Children and Young People for over 25 years. Over the years we have continued to be innovative and responsive and have developed our services to meet the demands of the local mental health landscape.

We are proud to work in partnership with Changes and Coalfield Regenerations Trust, to deliver a community-based support service for adults, offering 1:1 mental health support, group work, social activities, signposting, a community café and peer support.

This is a unique opportunity for an innovative person to work with a diverse range of clients who present with differing levels of need, ensuring they receive quality support in a therapeutic environment. You can be sure that you will receive the very best support from us to help you thrive in this role.

We are proud recipients of a national Mind award for the quality of our service provision, we offer a relaxed and friendly working environment and continually expand the CPD offer for our team.

**Job Purpose**

The purpose of this role is to provide assistance and support to individuals experiencing mental health challenges, through 1:1 support, peer support groups, signposting and psycho-educational workshops.

The primary objective is to empower clients, promote independence and have a positive impact on their overall wellbeing. The postholder will show empathy, patience and a good understanding of mental health issues and the impact this can have in a person’s life.

**Key tasks**:

- Provide emotional support and actively listen to individuals through 1:1 support sessions and peer support groups, empowering them to make positive change.
- Build rapport and establish a professional relationship with clients, adhering to BACP guidelines throughout.
- Assist individuals in developing and maintaining coping strategies to manage their symptoms and overcome barriers to engaging with support.
- Assist with the running of peer support groups for individuals who are looking for support and who are struggling with their mental health.
- Deal with telephone enquiries, supporting individuals on the phone, assessing their needs and signposting them to the correct service (internal or external).
- Work within the partnership to ensure consistent and quality service delivery and promote services as needed.
- Maintain records of attendance figures and notes of activity carried out to ensure we evaluate all aspects of community involvement.
- Provide timely and accurate data on activity, outcomes, and attendance levels to facilitate the production of monitoring reports.
- Review regularly, with the Head of Services, colleagues and other partners, the work being undertaken to ensure that this effectively and efficiently meets the needs of the service users.
- Be aware of other current service providers, locally, so that service users can be effectively signposted and supported in moving on to other beneficial services.
- Demonstrate excellent organisation and communication skills, when supporting people and other colleagues.
- Share information required ensuring that the individual clients are protected/supported in line with agreed North Staffs Mind policies and procedures and GDPR.
- Ensure that clients and staff work in a safe and appropriate way within the service, maintaining appropriate boundaries always including confidentiality.
- Be self-supporting with regard to administrative systems and record keeping.
- Appropriately manage any concerns raised within a group, or by a service user, to ensure the clients are supported adequately.
- Be responsible for one’s own safety and well-being, as well as that of service users and other staff - following health and safety and lobe working procedures on site.
- Work as an integrated part of a team to ensure the smooth running of North Staffs Mind services.
- Work flexibly to allow us to offer the best service possible to clients - this may involve working at least one evening per week or a Saturday morning.
- Adhere to North Staffs Mind policies and procedures, including confidentiality and safe

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