Client Care Assistant

6 months ago

Forest Row, United Kingdom Medivet Group Ltd Full time

**Remuneration**
National Minimum Wage
**The Opportunity**
We are seeking a full time Client Care Assistant/Receptionist to join our Forest Row practice for 40 hours a week. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.

We believe in exceptional care for both our patients and client.

As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.

40 hours a week - no weekends
**Key Benefits**
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.

**Role Accountabilities**
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.
In this role you will:

- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.

**Your Skills and Experience**
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible

Desirable:

- Previous veterinary receptionist experience.
- Social media/website content management.

**About Us**
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Job Reference: FR05266

  • Client Care Assistant

    7 months ago

    Forest Row, United Kingdom Medivet Group Ltd Full time

    **Remuneration** National Minimum Wage **The Opportunity** We are seeking a full time Client Care Assistant to join our Forest Row practice for 40 hours a week. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants. We believe in exceptional care for both our patients and client. As a Client Care Assistant,...

  • Community Health Care Assistant

    6 months ago

    Forest Row, United Kingdom Care at Home Services South East Ltd Full time

    **Community Health Care Assistant - Forest Row** Care at Home Services is a long-standing family run care company, providing domiciliary care through our Care branches, located across Kent and Sussex. We pride ourselves on delivering outstanding levels of home care to our many clients within their local communities, and in nurturing our staff to reach their...

  • Care Assistant

    3 weeks ago

    Liss Forest, United Kingdom Altogether Care Full time

    Job Description Are you looking for a rewarding role in a trusted care company?At Altogether Care, our family values ensure that we put people first.Join us as a Domiciliary Care Assistant and become part of our growing family.Enjoy the support of great teams and consistent working hours.We are recruiting individuals who are compassionate, naturally caring,...

  • Care Assistant

    3 weeks ago

    Liss Forest, United Kingdom Hartford Care Full time

    Employment Type: Full time or part time availableAs a Care Assistant you will provide high quality individualised care and support for each resident, promoting and upholding our residents privacy, dignity and independence at all times.Your role is to create a happy, caring and safe atmosphere; putting residents needs first, providing a wide range of...

  • Cinnamon Care | Senior Care Assistant

    5 days ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Senior Care Assistant - Night Shifts £13.77 per hour plus company benefits Full Time Hours A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious surroundings and the very best in residential and dementia care and support.We are looking for enthusiastic,...

  • Senior Care Assistant

    3 weeks ago

    Liss Forest, United Kingdom Hartford Care Full time

    This position will include an additional £2,000 attraction payment which will be paid as £1000.00 on joining and £1000.00 on completion of the probationary period.This will only be valid for direct applications not through an agency.T&C's apply.Employment Type: Full-Time 36 hours per week The Role As a Day Senior Care Assistant, you will provide high...

  • Cinnamon Care | Senior Care Assistant

    3 days ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Job Description Senior Care Assistant - Night Shifts £13.77 per hour plus company benefits Full Time Hours A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious surroundings and the very best in residential and dementia care and support.We are looking...

  • Senior Care Assistant

    7 days ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Senior Care Assistant - Night Shifts £13.77 per hour plus company benefits Full Time Hours A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious surroundings and the very best in residential and dementia care and support.

  • Senior Care Assistant

    7 days ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Senior Care Assistant - Night Shifts £13.77 per hour plus company benefits Full Time Hours A Top 20 Care Home Group 2024! Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious surroundings and the very best in residential and dementia care and support. We are looking for...

  • Senior Care Assistant

    3 weeks ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Senior Care Assistant £13.77 per hour plus company benefits Full Time Hours - Day and Night Shifts Available A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious surroundings and the very best in residential and dementia care and support.

  • Care Assistant

    6 days ago

    Liss Forest, United Kingdom Care First Uk Recruitment Solutions Full time

    Care Assistant in Gosport - 37 Hours per week £12.00 per hour £12.10 per hour with an NVQ 2 £12.43 per hour with an NVQ 3 Are you a compassionate, caring individual looking to make a real difference to people's lives?Join our dedicated team at a 40-bed care home based in Gosport, where they provide high-quality care and a supportive and a very welcoming...

  • Senior Care Assistant

    7 days ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Senior Care Assistant - Night Shifts Please make an application promptly if you are a good match for this role due to high levels of interest.£13.77 per hour plus company benefits Full Time Hours A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious...

  • Senior Care Assistant

    3 weeks ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Senior Care Assistant Please make an application promptly if you are a good match for this role due to high levels of interest.£13.77 per hour plus company benefits Full Time Hours - Day and Night Shifts Available A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the...

  • Senior Care Assistant

    5 days ago

    Liss Forest, United Kingdom Cinnamon Care Careers Full time

    Senior Care Assistant - Night Shifts £13.77 per hour plus company benefits Full Time Hours A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious surroundings and the very best in residential and dementia care and support.We are looking for enthusiastic,...

  • Cinnamon Care | Senior Care Assistant | New Milton

    3 weeks ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Senior Care Assistant £13.77 per hour plus company benefits Full Time Hours - Day and Night Shifts Available A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious surroundings and the very best in residential and dementia care and support.We are looking...

  • Senior Care Assistant Nights

    6 days ago

    Liss Forest, United Kingdom Care First Uk Recruitment Solutions Full time

    SENIOR CARE ASSISTANT REQUIRED FOR NIGHT SHIFTS AT A BEAUTIFUL, DEMENTIA, RESIDENTIAL CARE HOME BASED IN MARCHWOOD, HAMPSHIRE (SO40)  £13.00 an hour - 24 Hours per week (8pm - 8am) including some weekends Benefits to you as a Senior Care Assistant (Nights): Generous holiday pay Exciting opportunities for you to expand your knowledge and skills Enhanced...

  • Senior Care Assistant

    3 weeks ago

    Liss Forest, United Kingdom Hartford Care Group Limited Full time

    This position will include an additional £2,000 attraction payment which will be paid as £1000.00 on joining and £1000.00 on completion of the probationary period.This will only be valid for direct applications not through an agency.T&C's apply.Employment Type: Full-Time 36 hours per week The Role As a Day Senior Care Assistant, you will provide high...

  • Senior Care Assistant

    3 weeks ago

    Liss Forest, United Kingdom Hartford Care Group Limited Full time

    This position will include an additional £2,000 attraction payment which will be paid as £1000.00 on joining and £1000.00 on completion of the probationary period.This will only be valid for direct applications not through an agency.T&C's apply.Employment Type: Full Time or Part Time available The Role As a Day Senior Care Assistant, you will provide high...

  • Cinnamon Care | Housekeeping Assistant

    1 week ago

    Liss Forest, United Kingdom Cinnamon Care Full time

    Housekeeping/Laundry Assistant £12.18 per hour plus company benefits Full and Part Time Hours available A Top 20 Care Home Group 2024!Awarded One Of The UKs Best Companies To Work For Hartwood House is a stunning 50 bedded residential and dementia care home based in Lyndhurst.We are looking for hardworking and reliable Housekeeping/Laundry Assistants to...

  • Altogether Care Llp | Care Assistant

    3 days ago

    Liss Forest, United Kingdom Altogether Care Llp Full time

    Job DescriptionJob Description Are you looking for a rewarding role in a trusted care company?At Altogether Care, our family values ensure that we put people first. Join us as a Domiciliary Care Assistant and become part of our growing family.Enjoy the support of great teams and consistent working hours.We are recruiting individuals who are compassionate,...