Coffee Shop Supervisor

7 months ago


Wakefield, United Kingdom Caffe Noor Full time

Caffe Noor is an independent, quality coffee shop with a unique business model that prioritising the local community.

Caffe Noor, which is situated in Wakefield’s Trinity Walk, serves an array of hot & cold drinks, cakes, pastries and sandwiches. We are now looking to recruit a **Supervisor** to join our friendly team at Caffe Noor.

This is an excellent opportunity for a motivated, enthusiastic person who has a real passion for coffee.

**Job purpose**:
As Supervisor, you will assist the Store Manager in running an efficient and profitable store, which meets and exceeds the organisation’s standards in sales, staffing, product quality, visual merchandising, and operations. You will ensure that our customers are provided with excellent, quality products and fast, friendly service. A significant aspect of the supervisor role is to manage the training of baristas and thus an excellent product knowledge is essential.

**Key responsibilities**:

- Coach and support the team to deliver unbeatable experiences, while ensuring all procedures are followed, taking the lead on shift.
- Deploy the team according to the trading pattern, ensuring the right people, are at the right place and time to maximise sales.
- Train new Barista’s, inspiring them in the Caffe Noor brand
- Manage the day-to-day operations of the store when required, being accountable in the absence of the Store Manager.
- Implement new marketing POS and brief the teams on new recipes / seasonal ranges to ensure continued excellence to maximise every opportunity.
- Deliver health and safety, cleanliness and drive understanding and importance of operational excellence.
- From the quality of our products to the maintenance of equipment, you will drive the highest of standards every time.
- Maintaining accurate stock levels and ensuring all on-site stock is well stored and persevered.

**Essential Skills and Experience**:

- At least 1 to 2 years experience in a similar role
- Attention to detail
- The ability to communicate effectively and work together with others in a team
- The ability to remain calm under pressure especially during peak hours
- Knowledge of computers, especially with the point-of-sale system
- Excellent customer service
- A passion for coffee and an eagerness to stay up-to-date with the latest coffee trends

**Reports to**: Shift Manager

**Contract Type**: Permanent (30 hours)

**Job Type**: Permanent

**Salary**: Up to £10.90 per hour

Expected hours: 30 per week

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: In person


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