Team Leader and Organised Play Coordinator

2 weeks ago


Street, United Kingdom Geek Retreat Birmingham Full time

**Organised Play Coordinator and Team Leader**

**Geek Retreat Birmingham**

Geek Retreat is on a mission to share our love for all things geeky—from games and superhero movies to anime and sci-fi. Our growing network of gaming cafes and stores around the UK is the friendliest place to meet, eat, trade, and game.

We have an exciting opportunity for an ambitious individual. We are recruiting an Organised Play Coordinator and Shift Leader to join our Geek Retreat Birmingham Store Team. We are looking for an experienced, reliable, and self-motivated individual with retail or hospitality experience to join our in-store team. As a shift Leader, you will run the store when you are on shift and coordinate Organised Play in our store.

**Job Role includes but is not limited to**:

- Ensuring a seamless and consistent customer experience is provided and Geek Retreats ten principles of customer service are strictly followed.
- Ensuring all standards are met with regard to health and safety in store.
- Overseeing event sanctioning and running of event operations in-store
- Attending central head office calls for support and information.
- Reporting to and working with the store owners who manage the store.

**Person Specification**
- Experience of working within hospitality and/or retail
- Must be organised and flexible to work shifts of evenings and weekends
- Positive attitude and a strong work ethic
- Able to follow given instructions from the management team.

This is a fantastic opportunity for a successful individual to join an exciting, growing brand.

There may also be future opportunities within our group of stores, or within the Central Resource team.

**We are an equal opportunities employer committed to diversity and inclusion - we value the power of diverse people, ideas, and interests. We strongly encourage applicants from all backgrounds and walks of life.**

**Job Types**: Part-time, Permanent

Expected hours: 25 - 35 per week

**Benefits**:

- Company events
- Company pension
- Employee discount

Schedule:

- 10 hour shift
- Weekend availability

Application question(s):

- Please give an example of a time in which you have faced a challenging situation in a customer-facing workplace and how you resolved it while maintaining customer satisfaction?
- Please give an example of a time in which you have faced a challenging situation as a Manager and how you resolved it while maintaining morale in your team?
- Please tell us how you have coordinated Organised Play in the past, and for which games?

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Application deadline: 02/06/2024
Reference ID: GR-BIRMINGHAM-OP-and-TL


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