Customer Service/sales Assistant

3 weeks ago

Truro, United Kingdom Surf Bay Holidays Full time

Thank you for expressing an interest in our job vacancy

Located on the A3075 on the edge of Goonhavern, near Perranporth, Silverbow Country Park is a luxury, owners only holiday park. Owned by the renowned family-owned company, Surf Bay Holidays, Silverbow Country Park is in the early stages of development changing it from an unused camping and touring site that had been closed for 4 years into a Holiday Park for privately owned static caravans and lodges.

Going forward, we intend to retain the beauty of the 24-acre park by avoiding the removal of as many trees and greenery as possible and will use the shape and landscape of the park to create the perfect, peaceful home away from home for our owners of holiday homes on the park.

Our Park is family and pet friendly and it is a quiet peaceful place. Onsite, we have a laundry facility, a scenic pond area for nature lovers
- perfect for picnics and wondering around as well as a large dog walking field with a beautiful view and a sales office/ reception.

At Silverbow Country Park we are a small team consisting of the 2 Park Managers who live on site, a part time maintenance assistant and part time receptionist. Our aim is to continue to create a hard-working team with a positive work attitude to make a Holiday Park that is the perfect place for its Holiday Home Owners, as well as a pleasant place to work. (We are also looking for another Maintenance Assistant, either part or full time.)

**Key things to know about this role**:

- Training will be given to allow a cross over, so you are confident in the role before covering the maternity leave.
- Starting at minimum wage. 9am to 5pm. Wednesday to Sunday. (Can be offered as a full-time role, or 2 part time roles.) Monday and Tuesday will be your allocated days off.
- You will be working alongside the Park Managers and Company Directors, but often alone in the office for periods of time.
- General reception, admin, computer and office duties.
- Meeting and greeting owners and visitors, ensuring any after sales enquiries are recorded and dealt with accordingly.
- Giving customers a site tour (on foot) and showing them around the holiday homes we have for sale, explaining all aspects of owning a holiday home and what life would be like on the Park and answering any questions they may have.
- Unpacking new holiday homes that have been delivered onto the park and completing a Post Delivery Inspection with accuracy.
- Being responsible for purchasing dress packs and dressing holiday homes that are for sale.
- Being responsible for purchasing cleaning products, office supplies etc when needed.
- Taking sales deposits, invoice payments and completing sales contracts on behalf of the General Manager.
- Creating invoices and taking payments.
- Liaising with management regarding all park and sales aspects.
- Learning all the park systems including the owner database and ensuring spreadsheets and maintenance logs are kept up to date.
- Contacting/ booking external contractors at the request of Management.
- Health and Safety of yourself and colleagues is paramount.
- Cleaning the office, windows, customer loo and holiday homes that are for sale.
- Have a positive and enthusiastic work attitude.
- Have experience in a similar role.
- Have a knowledge of sales or willingness to learn.
- Be familiar with using office computer systems and taking payments.
- Have initiative and be self-driven on quieter days to keep busy and ensure the office, holiday homes and customer areas are giving the first impression management and customers expect.
- **Have good general fitness**, unpacking new holiday homes and cleaning them can be physically demanding. We are a 24-acre park, you will exceed your step count most days
- Have an enthusiasm for the sale of static holiday homes.
- Be a customer service superstar with a cheerful work attitude

**What we can offer you**:

- A competitive rate of pay.
- Discretionary bonus package.
- Full training.
- A positive work environment.

This is a new and exciting project and a unique time to join a company and start a role. It will be very rewarding for the right person.

**Please provide a cover letter explaining why this role interests you, why you are right for this role and what you can bring to our team, taking into consideration the bullet points above.**

Good Luck

**Job Types**: Full-time, Part-time, Temporary contract, Temp to perm
Contract length: 9-12 months
Part-time hours: 40 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Every weekend
- Monday to Friday
- No weekends
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Truro: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
- Microsoft Office: 1 year (preferred)

Shift

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