Experienced Veterinary Receptionist

We have a fantastic opportunity for an Experienced Receptionist to join our team at Linden House This is ideally a full time, permanent role working 40 hours per week with a share of late shifts and Saturday mornings (1 in 4) but flexible working will always be considered.

Starting salary NMW +3%, additional dependant on experience and responsibilities undertaken.

You must have experience working as a Receptionist or in a customer-facing role with telephone experience. Specifically we are looking for someone who is detail orientated, with high IT literacy, excellent communication and organisational skills.

Previous experience in veterinary or animal care would be preferred but more important is a positive friendly attitude and the ability to remain calm under pressure, even in difficult circumstances. You will need be able to show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to comforting a client who has received bad news.

Main duties include:

- Processing food and medication requests
- Booking appointments, greeting clients on arrival and following the visit through on Robovet
- Manage and record client and pet information securely
- Taking payments after consults or procedures, cashing up on late shifts
- Cleaning the reception area, ensuring the desk and waiting areas are kept tidy at all times

Additional duties for this experienced role may include:

- Responsibility for weekly and monthly health and safety checklists
- Fire Warden duties
- Assisting with month end reconciliation spreadsheets, petty cash and banking
- Using the Robovet system to manage the appointment diary
- Refreshing and maintaining our practice social media presence

In the last year CVS have reinvigorated our company EDI Committee and created five Colleague EDI Groups with focuses on Ability & Neurodiversity, Ethnicity, Gender, LGBTQ+ and Social Mobility. Our focus is on making CVS a great place to work and to have a career for everyone, no matter who you are, your background, or how you identify.

We know that benefits are key, and that your personal priorities will differ from others. You will have access to our Client Care Hub, a dedicate space on our Knowledge Hub for all client care training and resources. Holidays, pensions, discounts, paternal leave or share save schemes might be your priority. If you'd like to learn more, contact our recruitment team or you can find a list at on our careers site CVS Employee Benefits
- what we can offer you. (cvsukltd.co.uk)