Concierge

4 weeks ago

Bolton, United Kingdom Adullam Homes Full time

**Concierge**

**Location: Bolton, Lancashire**

**Salary £21,255 per annum 37.5 hours per week**

**Job Title**:Concierge**

**PURPOSE OF THE JOB**:
The post holder will provide a concierge service to keep the building safe and secure. They will also be a point of contact for service users who may require assistance or support. The post holder will be responsible for Health and Safety Checks, project standards, repairs monitoring and other administrative duties relevant to the role. They will be expected to deal with crisis situations and ensure a good standard of professional service is given and will be required to work within the Association’s Policies and Procedures.

You will be expected to contribute to the maintenance and development of the Association’s values, culture and ethos.

**KEY RESPONSIBILITIES**

**Security and Welfare**
- To ensure the security of the premises at all times when on duty.
- To keep a record of all significant events during the period of duty within a log that is cohesive and legible as this is a legal requirement.
- To record and report any significant contact, or incidents involving the residents using the appropriate reporting tools in place, and to highlight these to the appropriate staff member at handover.
- To respond to challenging behaviour and manage confrontation as trained, and by alerting the appropriate emergency services if required.
- To maintain good working relationships with residents.
- To liaise with other agencies as necessary.
- To comply with the Association’s policy and procedure regarding confidentiality and GDPR

**Concierge Duties**
- To monitor and manage access into the building ensuring that only residents, their invited visitors (as permitted) and professionals carrying out their duties are allowed access.
- To observe, operate and manage CCTV and fob access equipment
- Ensure adherence to Health and Safety regulations appropriate to the building and service.
- To regularly patrol and inspect all communal areas, including office space, ensuring that they are kept clean and free of hazards including carrying out any immediate action or cleaning to ensure this.
- To record patrols and inspections.
- To report repairs and maintenance issues. To keep and update a log of repairs and maintenance issues.
- To be responsible for contractors while they are on site, ensuring they are signed in and out of the building and have necessary access.
- To assist operational worker by ensuring records are kept up to date on the system, procedures are followed at every void and paperwork is available and replenished such as assessment packs.

**Other**
- To encourage productive group activities to assist residents with independent living skills
- To maintain professional boundaries with service users.
- To provide high quality customer service.
- Ensure accurate handovers at the start and end of shift with operational staff.
- Attend team meetings when required.
- To comply with the Association’s procedures for reporting in and out of the workplace.
- To be part of a staff team who are committed to promoting the aims and objectives of the Association.
- To be part of a team who offer a wide range of skills and resources.

**Culture, Values and Behaviour**
- To articulate and personally demonstrate Adullam’s set of values and behaviours.
- To contribute to the building of a staff culture where every person feels empowered and valued.

**Health and Safety**
- To be aware of the Polices of the Association and ensure they are carried out and that good practice is maintained.
- It is your responsibility to take care of your own health and safety and that of your colleagues. See attached Appendix 1 - general employee H&S responsibilities. Once in post additional H&S responsibilities maybe delegated.

**Co-production**
- Ensure Co-Production in all aspects of the services development, and embed Involvement at the core of service provision.

**Relationships and Partnerships**
- To create, maintain and enhance effective working relationships both internally and externally, and to challenge inappropriate, unproductive behaviours or behaviours or values that do not replicate those of Adullam.
- To build positive working relationships with residents.

**Personal Development**
- Contribute to the overall development of the Association by using individual skills, strengths and abilities.
- To actively participate in own annual performance review and objective setting.
- To fulfil own agreed personal development and training programme.

**General**
- To contribute positively to the Association’s efforts to ensure “Value for Money” of Adullam’s resources by delivering services with economy, efficiency and effectiveness
- Any other duties that are deemed appropriate to the post.
- The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

**Adullam offers the following

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