Supervisor - Repair & Emergency

3 days ago

Hemel Hempstead, United Kingdom Cadent Gas Full time

**Description - External**

**Location: Hemel Hempstead**

**Role Type: Permanent / Full Time**

**Salary: £38818-£45667 DOE plus car**

**About Us**

At Cadent we’re excited to be part of the future of UK energy We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

**The Role**:
To be accountable for the safe and efficient supervision of repair activities within the East Of England Gas Distribution network, ensuring these are carried our safely and efficiently and providing visible front-line engagement with field force, customers and key stakeholders to deliver the Cadent vision and culture and also Cadent’s priorities of safety, compliance, customer, performance and efficient workload delivery.

**Accountabilities of our Repair Supervisor will include**:

- Be responsible for embedding a culture of Continuous Improvement within a team through the use of Performance Excellence implementing of visual performance management and problem-solving techniques.
- Supervise an effective and highly motivated regional workforce, driving performance excellence, delivering year-on-year cost efficiencies and improvements in productivity and resource utilisation whilst maintaining world-class operational excellence, safety, and customer satisfaction.
- Carry out Repair Team workplace inspections to demonstrate compliance with the required standards/company procedures for dealing with Public Reported Escapes
- Ensure individuals comply with policy and work procedures and achieve company standards of service throughout all activities.
- Authorise and prepare permitry requirements in accordance with Safe control of Operations procedures. Holds both ‘Authorising Engineer’ and ‘Competent Person’ status as required.
- Manage sickness/absenteeism and low level disciplinary procedures for direct reports, to ensure compliance with company policy
- Act as the public face of Cadent Gas when responding to complaints and enquiries where required.
- Be responsible for ensuring data recording and accuracy within the relevant network is appropriate and complete to support accurate management and regulatory reporting.
- Monitor workforce operational performance to ensure all objectives are met and that problems are anticipated and resolved. Implement Performance Improvement Plans where required.
- Be Accountable for onsite incident supervision and investigation in adherence with EM72 and EM77 procedures in response to reports requiring escalation. i.e. Fire, Explosion, Suspected CO poisoning, Evacuation.
- Share, promote and facilitate/implement technical and procedural best practice.
- Ensure Repair Team emergency works are in full compliance with NRSWA.

**What You’ll Bring**

**We’re looking for individuals who hold the following qualifications, skills and experience**:

- Good understanding of relevant codes of practice, engineering instructions safety and statutory regulation.
- Strong understanding of HSE regulations relevant to role.
- Strong understanding of OSGEM
- Good understanding of emergency and repair work dispatch system.
- Strong understanding of NRSWA.
- Good understanding of Cadent planning / resource management

**Qualifications**;
- SCO 1,2,and 5 CP status
- NRSWA Supervisor certification
- Safety qualification (such as NEBOSH, IOSH Certificate)
- Full UK Drivers Licence

**What’s In It For You**

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities

**Benefits**

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:

- hybrid working (Where role permits)
- flexible working
- strong commitments to ED&I
- generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card - offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing

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