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County Supervisor

3 months ago

Hinckley, United Kingdom Citizens Advice Full time

**Position**: County Supervisor

**Location**: Hinckley, with travel to other County-wide locations as required

**Closing date**: 02 June 2024

**Role details**:
Job title:
County Supervisor

**Location**:
Hinckley, with travel to other County-wide locations as required

**Salary**:
£26,421 per annum (upon successful completion of probationary period, the salary will be reviewed in line with our internal processes)

Salary pro rata:
No

London allowance:
No

Hours per week:
37

Type of contract:
Permanent

02/06/2024

Closing time:
23:59

Interview date:
11/06/2024

About the role:
If you want to make a positive difference in your community, this role is for you. As a County Supervisor, you’ll directly lead and support our team. You’ll ensure that clients receive excellent advice services that meet Citizens Advice standards. The main purpose of the role: Oversee advice sessions/projects: ensure we’re meeting client needs and reaching our goals. Support team development: monitor performance and provide feedback to help staff and volunteers grow. Maintain quality standards: check cases, offer support, and work to keep our advice top-notch. Gather insights: collect data and prepare reports to help us understand our clients better.

About you:
You’re passionate about helping others and want to create a welcoming, supportive work environment. You’re also a good communicator, an approachable leader and enjoy helping people reach their potential.

To be successful in this role, you will:

- Communicate effectively: express yourself clearly in writing, in person and over the phone.
- Manage your time well: handle multiple tasks, set priorities and meet deadlines.
- Connect with people: build positive relationships and work effectively within a team.
- Motivate and inspire: guide and encourage staff and volunteers to do their best work.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.