Specialist Support Worker

3 weeks ago

Newton Aycliffe, United Kingdom ROC Group Ltd Full time

**SPECIALIST SUPPORT WORKER**

**ROC TRANSITIONS**

**POST**:Specialist Support Worker

**REPORTS TO**:Senior Specialist Support Worker & team leader, operation manager

**HOURS**:Approximately 40 hours per week - Evening and weekend work, sleep-ins, waking nights and bank holidays. Flexibility is required due to the nature of the job.

**LOCATION **ROC Transitions* Specialist Supported Housing

To provide housing management and tenancy support
**OBJECTIVES**: services to service users who need additional care, support or supervision to maintain their licence, live safely and are able to access services that help them to live independently. To ensure the smooth day-to-day running of the unit.

ROC Group is an equal opportunities employer and is committed to the safeguarding and promotion of the welfare of children and young people and expects all staff to share this commitment.

(where applicable), extensive pre-employment checks and a minimum 6-month probationary period. Whether an outcome is satisfactory will be determined by ROC Group.

**Responsibilities of the Post**:
1. To work within any relevant legislative guidelines as communicated to you by your supervisor, the Employee Handbook or any training you attend.

2. Adhere to, uphold and exemplify the Group’s core values.

3. Admit new residents and compile and complete all relevant admission documents.

4. Compile and complete all relevant discharge documents.

5. Provide support and guidance to residents.

6. Help residents find their own solutions to the problems associated with young people in need.

7. To provide key working to individuals as part of their support plan.

8. To provide support and information about benefits, services, and housing options to residents and liaise with other agencies providing services for the client group.

9. Referring or signposting residents in finding the required support from other agencies.

10. To encourage resident participation in the running of the Unit.

11. To ensure licence agreements and house rules are adhered to and maintain harmony within the Unit between it and its neighbours within the community.

**General**

12. To assist with relief cover at the Unit.

13. To assist with relief cover for other projects, as required by the manager.

14. If required to undertake sleepovers which form part of the rota of the Unit/and or other projects.

15. This job description is not an exhaustive list of duties; you are expected to carry out other activities that are within the scope of the role.

**Administration**

**In line with procedures**

1. Attend all supervision sessions with the manager and discuss all aspects of the service users and scheme issues.

2. Maintain and update all administrative records relating to the Unit e.g. log book, complaints, incident book etc, including service user’s files.

3. Maintain formal records, for instance, the fire log book and undertake fire safety drills.

4. Produce monitoring and performance information as required by the manager to assist in the completion of monitoring returns e.g. Supporting People’s workbooks and internal monitoring records.

5. Assist in the collation of service users’ satisfaction information.

6. Report all repairs immediately and follow up to ensure they are completed.

7. Ensure the Unit is kept clean and safe and also ensure service users undertake their responsibilities to keep the Unit clean and safe.

8. Assist in monitoring inventories of equipment and furnishings.

**Training**
To participate in staff meetings and undertake training as required.

**Health and Safety**
To ensure, as far as reasonably practicable, the health and safety of yourself and others affected by your work.

**Equal Opportunities**
Be aware of and promote ROC Transitions’* Equality and Diversity Policy.

**Data Protection Act**
Ensure ROC Transitions’* requirements in respect of the Data Protection Act are complied with.

This job description is not to be considered exhaustive and ROC Group reserves the right to change its contents in accordance with the needs of the service from time to time.

**Core Competencies**

**Behavioural**

At its core, organisational behaviour analyses the effect of social and environmental factors that affect the way employees or teams work. The way people interact, communicate, and collaborate is key to an organization’s success. By analysing and understanding these parameters we can improve the effectiveness and efficiency of

ROC Group. It can also help us achieve our organisational and work culture goals.
Adaptable - applies knowledge to new circumstances

Detail orientated - verifies important details, ensures there are no surprises or gaps in information

Flexibility - adapts to change while remaining focus on goals

Initiative - remains proactive when suggesting improvements and solving problems

Innovative - seeks new ways to improve and grow, open to try new ideas

Multitasking - comfortable doing a number of tas

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