Infrastructure Support Team Lead

4 days ago


Manchester, United Kingdom Context Recruitment Limited Full time

**Service Desk Team Leader / Infrastructure Support Team Lead**
- Are you an Service Desk Team Leader / Manager OR and Infrastructure Support Engineer looking to move into a role where you retain your technical skillset, but move into more of a leadership role offering the chance to springboard your career to the nextlevel?_
- And are you interested in working with some of the UK's foremost and recognisable brands to support their critical IT systems?_

Context Recruitment is delighted to be partnered with an extremely high-calibre IT Service Provider located in Manchester. You'll be joining a team of highly competent individuals within a Managed Services Team, supporting enterprise scale businesses insupporting some of the most cutting-edge technical solutions out there.

You'll be responsible for planning and allocating work / managing resource allocation, providing training to the 2nd and 3rd Line Support Analysts (of which there are currently 8 in total), in relation to Service Desk procedures, giving structured reviewsand owning development plans for each member of the team. In addition, you'll be both a technical and functional escalation point for customers of the business. While you won't be manging a queue of tickets, you will of course need to have a good level oftechnical competence.

Considerable technical training / certification will be offered as part of this role; it really is a springboard to move into a more senior IT role.

**What you'll need**:

- Experience either Team Leading or Managing a team of technical engineers, ideally to the level of 3rd Line Support.
- Previous experience supporting IT Systems to a 3rd Line Level (ideally with experience of Public Cloud; either Azure or AWS, or both), including Microsoft Windows / O365.
- A good understanding of ITIL (ideally with an IT Foundation certification).
- Excellent communication and organisational skills.
- Any exposure to DevOps ways of working or Agile would be beneficial, although is absolutely not a requirement.

Ideally (although not necessarily), you'll have a background working on a Service Desk within IT services. You'll have a thirst for knowledge and a desire to learn and advance.

This is a very genuine opportunity to progress your career at pace. In return for joining the business you'll receive the very highest level of support and training, a fantastic benefits package and an opportunity to spend time within one of the best workingcultures we are aware of at any IT service provider in the UK.

Please note, there is a requirement to serve on the on-call rota for this role (a very comfortable one-week-in-10).



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