Customer Support Representative

4 months ago

Walsall, United Kingdom Homeserve Full time

**About The Role**:
We are currently recruiting Customer Support Representatives to join the Customer Hub Team in our Walsall office.

More about the role;
- Any contact that is required to confirm or clarify details that customers have provided will be made using the most effective and appropriate channel to resolve as quickly as possible
- All customer interactions, regardless of channel, will be up to our required standards and those of our regulator, thereby ensuring that we treat every customer fairly and deliver good customer outcomes
- To provide end to end administrative support for any new initiatives or remediation projects that require Customer contact, including requests from the field and other sites
- The area will manage all incoming and outgoing post ensuring that items are sorted and delivered to the correct departments in a timely manner. Alongside operating a collection service for our people's personal post and deliveries
- To receive all incoming post and parcels ensuring all processes and procedures are followed, including handling heavy and bulky packages and any items that you deem suspicious
- To deliver and collect all business post completing any special instructions
- To sort, read and scan all incoming customer correspondence and allocate to the correct team for required action
- Take accountability for keeping product, systems, and regulatory and business processes knowledge up to date and use it in a consistent manner to perform role effectively
- To follow and adhere to all HR & company policies
- To safeguard Customer information at all times, actively supporting HomeServe as a trustworthy, dependable organisation
- Perform other duties or projects as required to support the business

**About You**:
To be successful in this role you will need to have the following knowledge, skills and attributes:
**Essential**:
Excellent written, auditory and verbal communication skills

Experience of Digital Live Chat

Attention to detail

Be able to understand department procedures and guidelines

Experience of Customer Record Management systems

**About Us**:
**What can HomeServe offer me?**
- 22 days' holiday (rising to 25), with the opportunity to buy extra holidays. Entitlement to take 2 paid days out of the office volunteering for a charity
- Pension Scheme
- Free toast and refreshments
- Access to hundreds of shopping discounts via PeopleServe. You can save up to £1000 a year over 900+ retailers across a variety of retail sectors
- Smartech - Get the latest tech at the best price and spread the payments over your salary, interest-free
- Salary Finance
- Employee Assistance Programme
- Free Cover 8 Policy
- Cycle to work scheme
- Plus much more

**Who is HomeServe?**

As one of the country’s leading home assistance providers, we’ve got over 25 years’ experience in looking after UK homes. From cover, new boilers to one-off repairs, we're always looking for ways to bring our Customers better care for their homes through our range of products and services. Whether it’s taking care of plumbing and drainage, boiler, heating, electrics or kitchen appliances, our Home Experts are ready to get the job done. We’re even here to help if our Customers need a one-off repair, boiler service or new boiler installation.

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