A2/ao Administrative Officer, Estate Accounts and

4 weeks ago

Birmingham, United Kingdom Insolvency Service Full time

**Details**:
**Reference number**:

- 307502**Salary**:

- £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- A2**Contract type**:

- Permanent**Business area**:

- Insolvency - Business Services Directorate**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- BirminghamAbout the job

**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career.

**Job description**:
The Estate Accounts and Scanning department (EAS) is responsible for the processing of administrative and financial transaction data relating to various Insolvency matters e.g. Bankruptcy, Liquidations, Debt Relief Orders, Redundancy Payments and Individual Voluntary Arrangements (IVA’s).

We also manage a postal/ scanning service for many teams across the Agency.

We work to demanding, but achievable targets in a busy customer driven environment.

Our aim is to develop and train our workforce to undertake any of the roles within the team.

**Responsibilities**

As an Administrator you will be completing duties such as:

- Create and update records on the in-house case management system accurately and safeguard customer data in accordance with the agreed policies and processes.
- Carry out investigations and complete reconciliation of financial transactions.
- Follow processes to ensure accurate payment and data processing of cases and escalate issues which require management input.
- Participate in continuous improvement and training.
- Provide excellent customer service in both written and telephone contact to both our internal and external customers.
- Complete quality assurance checks of work processed.
- Assist with the team workflow and manage your time effectively, whilst delivering a prompt, polite and “right first time” service to our Internal and external customers.
- Other ad-hoc admin duties.

This is a non-apprenticeship post and open to all A1 and A2 Insolvency employees on promotion and lateral transfer, however if the successful applicant is currently undertaking a Level 3 apprenticeship they will be required to continue through their current programme until it’s successful completion.

This post is a permanent appointment, however if the successful applicant wishes to undertake an apprenticeship this can be available depending on business needs. Further information on the apprenticeship can be found in the attached apprentice pack.

**Person specification**:
The successful applicant will be able to demonstrate the following skills, knowledge, and abilities:

- Excellent organisational skills to plan and prioritise tasks effectively, good time management to meet targets and deadlines.
- The ability to think ahead to anticipate problems and have excellent problem-solving skills to arrive at a firm decision.
- The skills to work as a team player as well the ability to work unsupervised and take initiative.
- Effective and easy to understand communication skills (written and verbal), to use in a variety of situations.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Making Effective Decisions
- Delivering at Pace

**Benefits**:

- Alongside your salary of £22,183, Insolvency Service contributes £5,989 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We want you have a good work-life balance and want to support you in all that you do so we offer a great benefits package:

- Flexible working arrangements and flexi-time.
- Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service.
- In addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave.
- Competitive maternity, paternity and parental leave.
- 5 days paid leave for learning and develop

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