Services Advisor
7 months ago
A major commercial vehicle manufacturer is looking for a service advisor to assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average, To control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule.
ROLE: Service Advisor
LOCATION: Theale, Reading
BASIC SALARY: £27k to £30k
BENEFITS: Bonus, Overtime, company pension, Healthcare
**ROLE**:
- Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales
- Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency
- Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair
- Manufacturer Franchise Warranty Standards: To ensure that the manufacturer’s warranty standards are adhered to at all times
- Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy and that general housekeeping and appearance are maintained at a high standard.
- Manage the cash account and ensure cash payments are taken before releasing vehicles
- To ensure that any customer mobility requirements are arranged if required and
maintain appropriate schedules for courtesy vehicles and collection and delivery drivers
- To raise job packs for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded
- To confirm customer payment terms/account
- To arrange all sub-contract work and assign
- To carry out a pre-event contact to customer confirming booking and document
- To carry out post event contacts to customer confirming all went well on their visit and document
**EXPERIENCE REQUIRED**:
**Experience in any Car, Light commercial or commercial vehicle environment, HGV, Fleet, van, car or any automotive sector. Would proffer light commercial or Commercial sector experience in any capacity, but not essential. Or an Ex HGV Technician, Service advisor, parts tech etc someone who is dynamic, has a real flair & drive about them.**
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
Reference ID: 2761
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