Data Support Assistant

2 weeks ago


London, United Kingdom British Heart Foundation Full time

Our Database Support Team works to provide efficient, effective and relevant system support to the users of British Heart Foundation’s (BHF) CRM system (BlackBaud ECRM (BBEC)) via the team’s helpdesk.

As a Data Support Assistant, you’ll play a key in supporting the work of the wider Data Operations team and Technology directorate, helping to structure and implement agreed changes and updates to the BHF’s CRM system and assist in the implementation & management of CRM housekeeping programmes

You’ll work with a wide range of internal stakeholders, ensuring data is handled compliantly and efficiently across the board and our supporters have a high-quality experience and journey that they expect from us.

**Working arrangements**

This is a fixed term contract for 12 months.

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

**About you**

With strong computer literacy, including knowledge of CRM systems or other database packages, as well as being fully conversant with standard Microsoft packages, you’ll have familiarity with data querying and data manipulation.

You’ll have previous experience of using Raisers Edge/ BBEC/ or equivalent CRM/ database software, and will have excellent communication skills, able to develop strong working relationships with the team and colleagues at all levels of the organisation.

To be successful in this role you’ll also have:

- Experience of prioritising own workload
- Using your initiative, able to plan effectively and meet key deadlines
- Previous experience working with large databases - preferably Blackbaud products.
- A good working knowledge of data and financial processes
- Exemplary attention to detail
- Are self-motivated and highly organised

**About us**

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

**How to apply


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