Client Experience Executive

4 weeks ago


Birkenhead, United Kingdom Recruit Right Full time

**Job Title**:Client Experience Executive

**Salary**: £20500 - £24000

**Location**:Birkenhead

We are looking for a Client Experience Executive to join a modern, technology focused accounting software company based in Birkenhead, Wirral. Our client has been in business for 14 years, during this time they have recruited a client base of more than 13,000.

They have developed various software products including cloud accounting software Pandle. They focus on the smaller end of the marketing, meaning their clients are typically owner-managed businesses and micro businesses. They offer services nationwide which has resulted in a very diverse client portfolio. The company has grown more than 40% year on year. This is set to continue, meaning there is a solid career prospects/progression is available for all staff members.

The Client Experience Executive will join the Customer Service department and the role will involve a range of duties in a fast-paced environment. The duties include but are not limited to.
- Dealing with client feedback
- Making courtesy calls
- Processing client survey forms
- Good at managing own workload.
- Ensuring a high quality of service is produced at all times.
- Confident
- A good decision maker
- Patient
- Friendly with a professional telephone manner
- Highly organised.

**Benefits**:

- Relaxed atmosphere and casual dress code
- Company events
- Free food provided by professional caterers’ multiple times per week.
- An additional day holiday for each year with the company (maximum of 5 additional days)
- Cycle to work scheme.
- Onsite gym and games room
- CPD and training costs paid for by the company.
- Bonus schemes available.

Job Details
- 35 hours per week
- Monday - Friday - 09:00 - 17:00
- Work Location: Office based full-time, Birkenhead, Wirral

**Salary**: £20,500.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: JBRR



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