Hotel Receptionist

We're currently seeking a professional who is passionate about making service a priority for our customers and delivering on their expectations. Hotel Receptionists are often the first point of contact for customers and guests, which is why we're looking for someone who takes pride in delivering first-class hospitality and client service.

The position is opened to start in ASAP.

We are a small team in a privately owned hotel, we are looking for someone reliable and committed. Training is provided and experience will be very valued.

Our shifts are 7:00 to 15:00 or 15:00 to 23:00.

**Hotel receptionist duties and responsibilities**

Hotel receptionists undertake a range of activities in a typical working day, and their duties include:
**Welcoming guests and checking their details against their bookings**

**Allocating guests their rooms and providing keys**

**Answering phones from prospective customers and guests, taking messages and delivering them**

**Completing administrative tasks such as filing and photocopying**

**Responding to requests for help and information**

**Providing information about local amenities and attractions**

**Preparing room bills and ensuring prompt payments**

**Checking guests out, taking payments and returning deposits**

**Hotel receptionist skills and qualifications**

**Problem-solving abilities**

**Strong communication and interpersonal skills**

**Excellent customer service skills**

**Flexibility and the ability to respond appropriately to changing situations**

**Discretion and sensitivity**

**The ability to maintain professional standards under pressure**

**Strong IT skills and knowledge of booking systems and software**

**Excellent administration and organisational skills**

Pay: £11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Newbury: reliably commute or plan to relocate before starting work (required)

Work Location: In person