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Customer Support Administrator
4 months ago
CONTRACT TYPE
**Permanent**
CLOSING DATE
**02-Jan-2023**
SALARY
**£22,777**
Your new organisation
Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London.
Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment. As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role
An opportunity has arisen for experienced **Customer Support **Administrators (x4)** to join the Customer Service team on a permanent basis. This role is being offered on a hybrid basis which is a combination of working from home and attending the office.
As a member of our newly formed Customer Support hub you will be responsible for a range of administrative tasks including
- Reception duties over 5 sites across the city of Southend-on-Sea
- Outgoing post
- Preparing children’s files
- Minor child supervision
- Responsibility for the administration of our room booking system
- Giving tours of buildings
- Signposting customers
- Volunteer recruitment
- Signing in and checking paperwork for contractors
- Receiving parcels
- Arranging couriers
What you'll need to succeed
To be successful in this role, you will need to have excellent customer service and telephony skills and a good eye for detail. It is vital that you have clear verbal, electronic, and written skills of communication as you will be liaising with variety of stakeholders across different levels. You will need to be able to demonstrate excellent organisational and communication skills, with good IT skills. A passion to exceed service expectations by being friendly, professional, collaborative, and responsive. You will also be able to build strong relationships both internally and externally. The ability to move around the different hubs within the service. The ability to travel around the city of Southend-on-Sea sometimes at short notice.
What you'll get in return
If you join the Council, you will enjoy a range of benefits including flexible working (with a blended approach to office and home working), salary sacrifice schemes, **24** days holiday (excluding bank holidays) and excellent training and development opportunities. A full list of benefits provided by Southend-on-Sea City Council can be found on the Jobs at the council web page under the "Why Work for us Tab".
What you need to do now
Southend-on-Sea Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All applicants for this role will require an enhanced DBS check.
