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Field Visiting Officer

4 months ago

Carlisle, United Kingdom Capita Full time

As a Field Visiting Officer, you’ll be part of a friendly, welcoming team, visiting customers’ homes currently without a TV licence at addresses throughout Carlisle, CA postcode areas.

Helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, you’ll have the opportunity to build their confidence in both you and Television Licencing, and enable them to find a payment plan that works for them.

You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.

Along with a permanent contract and a starting salary of £23,680.40, you will also be eligible for an uncapped commission scheme offering an annual average of £5,856 in additional earnings (taking the salary to an average of £29,536.40 pa uncapped). In addition, an annual business mileage allowance of 45p per mile on the first 10,000 miles travelled paid from and to your home address.

In addition, you can claim a tax-free business mileage allowance of 45p per mile on the first 10,000 miles (25p per mile thereafter) travelled. In addition to mileage completed between visits we also pay this allowance from and to your home address each day.

You’ll be working a 36.5 hour week on a flexible shift pattern, with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekend, with a potential of a four-day working week in either a part-time or full-time capacity.

**Job title**:
Field Visiting Officer

**Core Responsibilities**:

- Conduct door to door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make an informed decision on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Maintain an effective deterrent against evasion of the TV licence.
- T aking Records of Interview under caution.
- Update and improve the TV licensing database.

**What you’ll need to bring**:

- It’s essential that you have a full UK Driving Licence and access to your own a car, with at least a year of driving experience.
- You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common - excellent communication skills.

**About Capita Experience**

This division combines expertise from our former divisions — including Customer Management, People Solutions, Software, Consulting and Scaling Partner — into one new division. Our focus is on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is helping clients digitise their interactions with customers, members, and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience. This is a fantastic opportunity for Capita given our long-standing client relationships and deep CX expertise across multiple locations. Currently Capita holds market-leading positions in the UK and Ireland, with solid footholds in Germany and Switzerland. Our ambition is to expand globally and be recognised as a provider of best-in-class digitally led CX services.

**What’s in it for you?**

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
- The opportunity to take a p