Service Support, Porsche Centre Tonbridge

2 weeks ago


Tonbridge, United Kingdom Lind Group Holding Company Ltd Full time

A fantastic new opportunity has arisen to join our Service Team at Porsche Centre Tonbridge.

**About the role**

The Service Support role is a busy and varied role, reacting to the daily situations that arise in a thriving service environment. Starting the days welcoming and hosting customers into our inspection bays, discussing their vehicles, promoting the brand, and providing memorable moments that exceed expectations and excite our customers.

Vehicle logistics is an important part of this role, with two workshops to ensure vehicles are moved and ready to be worked on, both sites are busy and require constant attention to ensure customers can effortlessly park and vehicles always remain accessible for technicians.

Feedback is how we improve, as part of your role you will be tasked with following up customers who have been sent surveys, discussing their experience in the inspection bays, and promoting their feedback through the Porsche satisfaction survey.

**Key Duties Include**:

- Provide a kind, professional and warm welcome to all customers
- Support Service Advisors and promote the inspection bay process with a goal of 100% completion in our dedicated bays
- Follow up customers to discuss their experience and promote feedback through Porsche satisfaction surveys
- Porsche Centre Tonbridge vehicle movement logistics to ensure site productivity
- Service Factory vehicle movement logistics to aid technician productivity
- Driver support for collection or delivery of vehicles
- Daily service support based on customer demand

**Key Skills Required**:

- Excellent communication skills
- Teamwork and collaboration
- Professionalism and strong work ethic
- Able to adapt their approach to customer needs
- Can do attitude

**Additional Nice-to-have’s**:

- Previous Motor Trade experience
- IT skills including Microsoft Word and Excel
- Technical experience

In return for the above, we are offering an OTE of £28,600 per annum (£25,000 basic + bonus), as well as the below;
**Benefits;**
- 22 days holiday rising with service, plus bank holidays
- Onsite Parking
- Employee Assistance Programme
- Staff discounts
- Ongoing support with Training and Development
- The opportunity to work in a great environment with great people
- Being a part of the LIND Family

We look forward to hearing from you



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