Helpdesk Administrator

We are a **Facilities Maintenance Contractor** who undertake maintenance and repairs for commercial properties including, but not limited to: retail parks, shopping centres, offices and restaurants. We work with our partners to deliver an excellent service to our clients.

We have an exciting new opportunity for a Helpdesk Coordinator to join our team in Maidstone, Kent. You will be a part of a fast-pace business that promotes high standards and prides itself on delivering the best possible service to all clients.

**The Role**:

- Handle incoming calls from clients, supply chain partners and field engineers.
- Manage client work orders from initial enquiry to completion.
- Plan engineer schedules to ensure efficient recovery of fixed labour costs.
- Source and purchase materials necessary to complete work orders within budget.
- Coordinator material and human resource to meet client timescales.
- Maintain strong relationships with clients, supply chain partners and field engineers.
- Work to ISO standards for all documentation processes.
- Represent the organisation at client meetings and external events.
- Demonstrate the core values and professionalism of the company.
- Ensure all KPIs set by our clients are met where possible and escalated internally if not achievable.

**Reporting to**:Operations Manager

**The Person**:

- Min 2 years’ experience in a Facilities Maintenance helpdesk environment
- Great communication skills.
- The ability to work to deadlines.
- Ability to work under own initiative & self-motivate.
- Keen eye for detail and organisation.
- Team Player

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person