Customer Service Advisor

2 weeks ago


Wolverhampton, United Kingdom Blue Arrow Full time

Location - Lloyds Banking Group, Pendeford Business Park, Wolverhampton, WV9 5HA

Job Title - Customer Service Advisor

Duration of Assignment - Ongoing temporary contract

Start Date - TBC

Pay Rate - £11.65 per hour

Shifts and Hours of Work:

- Midday, 35 hours per week
- Working 5 days out of 7 (including weekends)
- Shifts are between 7am and 11pm.
- Hybrid after 3 months

Training Period: 6 weeks

(Please note - there are no holidays in the first 6 weeks of training)

Division within LBG - Connect Banking

Selection Process - Online SOVA assessment

Contact Information - Blue Arrow Office - (0131 220 1255)

**Job Description**:

- Telephony based role
- Taking inbound calls relating to all levels of banking queries
- Promote alternative delivery channels such as internet banking ensuring that all customers are aware and have full access to the bank's complete range of service delivery channels
- Maintain a good understanding of the bank's products and services including key features and benefits to advise customers accordingly
- Dealing with enquiries and complaints
- Building positive relationships with customers
- Take ownership of customer's enquiries, using interpersonal skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service

Working Environment/Location Details:

- Onsite parking available
- Close to public transport links
- Eateries close by

Skills/Experience Required:

- Excellent telephony manner (previous telephony experience is desirable)
- IT proficient
- Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
- Excellent communication - oral and written.
- Continuous improvement mind set.
- A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines. Positive and approachable manner.
- Excellent team working skills.

Selection Process - Online SOVA assessment

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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