Nights Concierge-greengate

**Zenith is proud to be one of the UK’s leading property management companies.**
**Our core values are professional, reliable, straightforward and accountable; we are looking for individuals who share these same qualities to be part of our success.**

**Role Summary:Nights Concierge**

**Working Pattern: 4 on and 4 off 19:00-07:00**

This role helps to manage the estate, providing a safe, secure and well-maintained environment and to above all, deliver a standard of service for residents and visitors, unmatched outside of the Zenith estates.

**Key Duties and Responsibilities**:
You’ll be expected to, amongst other elements of the role:

- Deliver a consistently high level of customer service and hospitality; offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance queries
- Screen, authorise and welcome visitors, guests and manage contractor access
- Oversee car parking facilities ensuring all users are authorised
- Conduct regular checks to ensure the condition, cleanliness and security of the building e.g. lighting and other building equipment and be responsible for resolving any issues as quickly as possible, liaising with the off site maintenance team
- Responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels/registered mail
- Assist with waste management services including the removal of cardboard and rotation of bins

**Personal Qualities and Experience**:

- Great communication skills both verbal and written including confidence in handling conflict and demonstrating empathy in a professional manner
- Have a natural passion for customer service and hospitality is key to the success of this position
- Proven examples of your ability to follow procedures, to be proactive and action orientated and great organisation skills
- Take pride in your appearance and that of the estate; representing the best interests of the brand at all times
- Ability to work well within a team and assist and support colleagues, especially when handing over duties. Self motivated at times when you are on sole duty
- Hotel/ hospitality experience
- Basic IT skills including Outlook, Excel and Word

**Skills for the job**

Basic IT skills

Communication

Customer Service

Motivated self-starter

Team Player

**Benefits**

Employee Assistance Programme

Mental Health First Aiders

Length of Service Awards

Birthday Vouchers

Social Events

Cycle to Work Scheme

Mobile Discounts

Employee of the Month Award

Annual Winter and Summer Events

Colleague Referral Scheme

4 on/ 4 off Working Pattern