Grant Support Administrator

**About Wizard Eco**:
Founded in 2022, Wizard Eco is a dynamic, Welsh-born company at the forefront of eco-friendly initiatives. We pride ourselves on our commitment to environmental sustainability and innovative solutions in the ECO4 scheme.

**The Role**:
We are seeking a proactive and enthusiastic Customer Service Executive to join our vibrant team. In this pivotal role, you will collaborate closely with our Sales department, acting as a crucial link between our customers and the company.

**Key Responsibilities**:

- Act as a primary point of contact for customers, offering support from initial survey booking through to installation commencement.
- Diligently update the CRM system with customer documentation and interactions, maintaining accurate and up-to-date records.
- Make approximately 40 calls per day to customers, focusing on gathering required documentation and answering queries.
- Utilise initiative to assist customers in obtaining necessary documents, providing various options for submission to our business.
- Maintain a driven attitude towards making calls and engaging with customers throughout the day.

**Who You Are**:

- A problem-solver who thrives in a fast-paced environment.
- Fluent in English, with excellent communication skills.
- **Highly organised, methodical, and adept at troubleshooting.**:

- Proficient in using computers and managing CRM systems.
- Ideally, you have an awareness of the ECO4 scheme.

**About the ECO4 Scheme**:
The Energy Company Obligation (ECO4) scheme is a government initiative aimed at reducing the UK's carbon footprint and supporting energy efficiency in homes. At Wizard Eco, we are committed to this vision, helping customers embrace eco-friendly solutions.

**Why Wizard Eco?**
Join us and be a part of a company that values innovation, sustainability, and employee growth. With competitive salaries, performance bonuses, and a stimulating work environment, we offer an exciting opportunity to make a real impact in the eco-sector.

**Salary**: £25,000.00-£29,000.00 per year

**Benefits**:

- Sick pay

Schedule:

- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Outbound calling: 2 years (preferred)

Work Location: In person

Expected start date: 01/04/2024