Support Secretary

3 weeks ago

WestonsuperMare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

The post holder will ideally have a range of secretarial and administrative experience, preferably in a hospital environment, though other administration experience will be valued in this role.

Applicants should have excellent organisational, communication and interpersonal skills with a courteous and efficient telephone manner. The ability to use initiative and seek advice and support as required is essential to this role.

This post will provide the applicant with an opportunity to gain additional valuable administration experience together with the opportunity to develop additional skills and undertake additional training and responsibilities as appropriate/desired.

They need to have a good working knowledge of Microsoft Packages such as Word, Excel and Outlook and databases.
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Checking and sorting investigation reports and passing information on to clinical team as required
- Ensuring speciality specific documentation is completed and filed appropriately
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management.
- To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

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