Volunteer Pantri Worker

**Job Reference**:

- VPW-243**Salary**:

- N/A**Contract Type**:

- Volunteer**Contract Length**:

- Volunteer**Working Hours**:

- 10 hours per week minimum**Location**:

- Colwyn Bay**Job Summary**:
**Overview**

We are seeking a highly motivated individual to support the daily running of our Pantri in Colwyn Bay.

The postholder will play a key role in the day to day running of the Pantri, learning key aspects of the Pantri which includes welcoming customers, stock rotation, placing deliveries away effectively in colour co-ordinated sections.

Welcoming clients in a polite and friendly manner will be an essential part of the role, as well as understanding the challenges they face in attending a social supermarket.

You will be expected to work closely with the Pantri team to ensure a full person-centred approach is available to all customers.

**Key Duties and Responsibilities**:

- Set up/Set down, includes recording temperatures of fridge and freezer, completing paperwork to coincide with Health and safety records. Including Van temperatures when delivery arrives.
- Applicants will be required to accept deliveries into the Pantri and ensuring all relevant paperwork is collected from the delivery company and filed correctly.
- Once delivery has been accepted applicants will be required to participate in putting the delivery away, this will include stock rotation and cleaning duties following policies and procedures.
- Ensure delivery is put away, corresponding with the colour coded system always following all food hygiene processes.
- Cleaning duties as required in line with health and safety and food hygiene regulations.
- This is a customer facing post, and you will be required to operate our till system, using your own login details, and record information accurately in relation to client attendance and payment within the Pantri. Talk with customers, help them with nutritional advice, and offer ideas on recipes. You must know or seek knowledge of all food products, as we sometimes have exotic fruits/veg delivered.
- Training will be accessible via our skills centre. This will include mandatory training within our organisation. Food hygiene, Manual Handling and Health and Safety will be mandatory within this setting and will be provided. You will be offered training for our intranet system, where you can access the skills centre, and other great features.

**Person Specification**:

- **Understanding or Experience of working positively with people affected by poverty and the local issues people face.**:

- **Knowledge of the challenges and issues facing the client group using the Pantri (A)**:

- Understanding and demonstration of professional standards and accountability.
- **Empathetic and understanding attitude toward customers' needs. (A**)
- **Strong communication, interpersonal, and active listening skills (A)**:

- Commitment to promoting inclusivity and equity.
- **Outstanding organisational skills (A)**:

- Total commitment to excellent safeguarding practice and understanding of professional boundaries. (A)
- **Understanding of health and food safety legislation (A)**:

- Emotionally resilient.
- Commitment to upholding St Giles core values.

**To Apply**:
St Giles is committed to ensuring equal opportunities for all. We prohibit discrimination throughout all stages of the recruitment and compliance with this policy should be aligned with our Equality, Diversity and Inclusion Policy.

**Closing date: 05/05/2024, 11:00pm