Administrator - London Sc Clearance

2 weeks ago

London, United Kingdom Hays Specialist Recruitment Limited Full time

Administrator, London, £17.24 per hour, 6 month contract (until April 2023)
Who are we?
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array oftechnology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality,scalable expertise and support across a wide range of customers the UK.
They are a company where people matter. They are diverse, flexible and open.
Your Potential Role
Administrator, London, £17.24 per hour, 6 month contract (until April 2023)
Shifts between Monday - Friday 8am - 6pm
SC clearance is required
We are looking to recruit an administrator for our growing team that will provide effective and efficient support to our clients.
- Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
- Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.
- Ascertain customer requirement in order to direct the enquiry to relevant department.
- Able to communicate on complex issue to meet business and customer requirements to avoid escalations.
- Act in accordance with our client's Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
- Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
- Manage User visits to the techbar
- Ticket queue management and ownership
- Maintain knowledge and ensure scheduling best practices are adhered to
- Active management of assigned engineers, using appropriate escalation as needed
- First point of contact for end users and assigned engineers
- Stock control and asset updates
- Previous administrative experience ensuring attention to detail and data accuracy
- SC clearance is required
- Good working Knowledge of Microsoft Applications
- Plans & organises own workload
- Proven experience of high standards of customer service
- Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels
- Working knowledge of systems tools ITSM, SNOW would be desirable

Your advantages
- Well-established remote & onsite working environments
- Diverse and Inclusive team
- High ethos and purpose-driven organisation
- Opportunity to contract for a reputable and growing organisation

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