Resident Liaison Officer Rlo
1 month ago
We are looking to speak with a Resident Liaison Officer?s to join a planned maintenance team covering the Portsmouth area.
Our client is one of the UK?s leading providers of planned and responsive maintenance services in both the social housing sector and commercial sectors.
Responsibilities will consist of the following:
? Set up, undertake, and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
? Attend regular client representative and tenant meetings to ensure highest level of customer service is always provided.
? Ensure a consistent approach to customer care is adopted by all RLOs across the contract.
? Manage the Tenant?s Complaints procedures as a point of escalation.
? Maintain and update the on-site Database to reflect on-going works.
To be considered for the role it is essential that you can demonstrate the following:
? Experience in an RLO role with proven track record of success
? A strong knowledge of internal and external programmes.
? A strong communicator with excellent customer service and IT skills.
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