Train Delay Attributor X5

5 months ago

Birmingham, United Kingdom Network Rail Full time

Train Delay Attributor x5

**Location**:
Birmingham, GB

**Department Name**:
SC Area Performance Manager (115660) G2

**About Network Rail**:
We're proud to be recognised by Glassdoor as one of the Top 50 Best Places to Work in 2021. **Find out more from our people here.**

Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. We do work that matters to millions. And we do it in millions of different ways.

This is an exciting time to join Network Rail. We’re passionate about great service and commit to our service equation vision by “putting passengers first”. Performance, safety and getting the fundamental basics right, is something we strive for as well as asking ourselves - what can we do to put our passengers and freight users at the centre of everything we do?

You will be part of the NW&C Region which consist of three routes:

- North West Route, covering Manchester, Liverpool, Lancashire and Cumbria.
- Central Route, covering the West Midlands and Chiltern areas.
- West Coast South Route, covering the south of Crewe to London Euston.

There is also a Regional Team which supports Regional Major Programmes & Professional services.

To find out more about us - **Take a look here**

For us, ‘**Diversity'** means recognising differences between people while valuing the contribution they make. ‘**Inclusion’** means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

**Brief Description**:
**Are you a logical thinker who enjoys methodical problem solving?**

**Can you stay calm and focussed in a fast paced, constantly changing environment?**

**Are you capable of learning a lot of new information over a short amount of time?**

**Are you able to type at a reasonable speed with good attention to detail?
**What will you be doing?**

Establish the cause by liaison with signalling and other rail industry employees as necessary of delays to all trains operating within the designated geographical area.

Create incidents and attribute delays in the TRUST delay causation system so they are correctly coded to root cause. Monitor that each delay is validated through the agreed procedures to the national standard.

**Please note there are 5 positions available**:
1 regular TDA position based at Rugby ROC, 1 x relief TDA position based at Rugby ROC and 3x relief TDA positions based as West Midlands Signalling Centre.

**About the role (External)**:
**Every day will be different, but you can expect to be involved in the following activities**:
Take responsibility for the creation of incidents and attribution of delay to the national standard within the agreed area of geographical responsibility so all available systems are utilised to assist in identifying the correct allocation of delay code and responsible manager.
Monitor TRUST data collection/ input carrying out data integrity checks as detailed in the national standard so that missed train reports are inputted prior to the attribution of ‘D’ flagged TRUST delay alerts.
Advise the nominated manager of failures in normal train report procedures in order to initiate contingency arrangements.
- Monitoring that train times are filled in during times of train reporting failure where alternate train time information is available with the agreement of the train operator for all delay reporting points and Contractual Monitoring Points, seek authorisation for, and maintain a record of all manual revisions to train times.
- Implement contingency arrangements providing assistance with schedule amendments and train call procedures including the activation of Q paths as directed.
- After receiving initial information regarding a train delaying incident, follow up for additional information with TOCs /FOCs /Network Rail staff to confirm correct impartial attribution, updating TRUST incidents in accordance with the DAG and EESIC to facilitate the responsible manager in accepting the incident.
- Give a detailed handover of the current working situation at the end of the shift as detailed in the national standard.
While this post maybe located within a control or signalling centre where there are safety critical activities, this post is not defined as safety critical and therefore the post holder must pass on any messages of a safety critical nature to a suitably competent person.

***

**In order to be successful in this role, we would like you to have/to be**:

- A good general standard of education, with the ability to communicate clearly and concisely, both verbally and in writing
- Geographical knowledge of the route
- Knowledge of railway and infrastructure operation
- Strong commercial awareness
- Flexible and enthusiastic attitude
- Ability to communicate effectively
- Good knowledge of train services operating within route

**We would also like but it isn’t crucial to have/to be**:

- The ability to analyse and interpret information, drawing out key facts
- Ra

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