Medical Secretary

**About the Role**:
Peartree Surgery and West Horndon Surgery have a fantastic opportunity for a medical secretary to join their team on a full time basis.

To be responsible for undertaking a wide range of secretarial and administrative duties.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Key responsibilities:

- Processing referrals using the electronic referral system (ERS)
- Managing all enquiries in an effective manner
- Maintaining an accurate referrals database
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Inputting data into the patient’s healthcare records as necessary
- Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
- Managing all administrative queries as necessary
- Supporting all clinical staff with general administrative tasks as requested
- Post external mail on a daily basis and arrange recorded/registered delivery where necessary.
- Provide a high standard of customer service.
- Produce/update and circulate referral protocols and templates, liaising with practice staff to ensure compliance.
- Manage own workload/tasks.
- Maintain patient and staff confidentiality in accordance with Data Protection legislation and Information Governance guidelines.
- Adhere to all Practice policies and guidance and attend relevant training.
- Be flexible and provide cover for colleagues where needed.

In addition to the primary responsibilities, the Medical Secretary may be requested to:

- Produce meeting agendas and record the minutes of meetings
- Support reception staff, providing cover during staff absences

If you are an experienced medical secretary looking for a new and exciting challenge, then we would love to hear from you.

You will have the following skills and experience:

- Strong audio
- and touch-typing skills;
- Administrative experience and good organisation skills;
- Sound knowledge of medical terminology;
- Proficiency in the MS Office package, as well as excellent general IT skills and experience of working with a clinical system;
- Ability to 'think on your feet';
- Excellent communication skills and a friendly approach;
- Understanding of the need to maintain confidentiality and data security, at all times;
- Ability to multi-task and to work accurately under pressure;
- Ability to work as part of a team, as well as being comfortable working independently.

**About Us**:
We are a rapidly expanding, 8,000 list-size dispensing practice, with 3 GP partners, 1 clinical pharmacist partner and friendly nursing, dispensary and administrative teams.

**Disclosure and Barring Service Check