Bank Support Worker

3 days ago


Belfast, United Kingdom Homecare Independent Living Full time

We are currently recruiting for a Banking Support Worker for our support services department.

This is a Banking position.

**Key Responsibilities and Accountabilities**

**Direct Support Work with Service Users**
- To carry out all duties as required of a support worker role in the community.
- To participate in a rota that will include Monday to Friday and alternating Weekends (Saturday and Sunday).
- To work in partnership with service user and all relevant agencies involved.
- To provide overnight support and supervision from 10pm to 7am to service users in their home or place of residence.
- To monitor and record the service user’s progress
- To follow a Multi-agency Support Plan to best meet the needs of service user.

**Administrative Duties**
- To provide information to assist in the monitoring, reviewing and planning of services.
- To maintain high quality records of contact with Service Users.
- To provide information as required for the investigation of untoward incidents or complaints.
- To maintain confidentiality in all written and verbal communication.

**Communication**:

- To work as a member of the team and contribute to overall team performance.
- To promote, develop and maintain good public relations
- To attend service update meetings when required
- To work in partnership with other professionals to ensure the service users’ needs are met.

**Policy and Procedures**
- To have a working knowledge of all relevant childcare and vulnerable adult legislation.
- To have an awareness of all Homecare’s policies and procedures and work in accordance with Practice Guidelines.
- To work within the Agreed Quality Standards, promoting the continuous improvement of the service.
- To work sensitively and in accordance with professional boundaries to promote respect and dignity of all service users.

**Other Duties**:

- To undertake all relevant staff training as required.
- As required support new staff to learn the job by assisting with induction programmes.
- To carry out any other duties as specified by the Support Services Manager
- Complete an Enhanced Access NI check
- Complete NISCC Registration

**Person Specification**

**Criteria**

**Essential**

**Desirable**

Education/ Training/ Qualifications
- Social Work/Community qualification/Youth Work/Health and Social Care Qualification

Experience
- Minimum of 6 months experience of working with 16yrs + in a social care/support/homeless or alternative relevant setting.
- Minimum of 1 years’ experience of social care/support/homeless or alternative relevant setting.

Skills & Competencies
- Strong self-organisation skills
- Ability to communicate confidently at all levels (internal/external)
- IT Literate (with experience of using Micro Soft Word, Excel, Outlook)
- Problem solving skills and able to demonstrate flexible working to overcome barriers
- Able to be flexible on approach to work and adaptable to change.
- Ability to work flexibly, participating in a Monday to Sunday Rota 10pm to 7am.
- Supervising staff & experience in leading activities & meetings.
- Knowledge of the SPOCC system.
- Knowledge of Supporting People Legislation.
- Delivering training/Group work

Attributes
- Full EU Driving licence

Homecare Independent Living is an equal opportunity employer.

INDOR


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