Service Controller

3 months ago


Plymouth, United Kingdom Vincent Tractors & Plant Full time

**Main Duties and Responsibilities**:

- To organise technicians on a day-to-day basis using the workshop scheduler.
- Ensuring a smooth flow from initial service enquiry, opening and actioning job cards to invoicing job cards.
- Communicating with customers to remind them of upcoming services.
- To ensure accurate submissions of warranty and goodwill claims daily and monitor warranty reports.
- Receiving customers machines to yard, tagging and returning when finished.
- Checking technician’s timesheets.
- Requesting parts for required work.
- Overseeing Smithaleigh technician’s vehicle servicing and MOT.
- Managing PDI’s through meetings with sales team.
- Warranty registering machines according to company policy.
- Supporting and improving department efficiency.
- Being a key holder.
- Plus, any other duties as requested by the Group Service Manager.

**Secondary Responsibilities**

These responsibilities are essential in a small business where all members of the team are required to work flexibly and help in all and any area during busy periods
- Keep company information confidential.
- To represent Vincent Tractors & Plant and promote its brand throughout all activities.
- Ability to work hours as required by the business.

**The above is not an exhaustive list and other duties and responsibilities may be included in the role as the business develops over time.**

Are you looking to enhance your abilities within a supportive and highly successful family-owned business? Then look no further Vincent Tractors & Plant can offer you:

- Full time position: 8.00am - 5.30pm. Monday - Friday. (5.00pm Wintertime).
- Saturday: 8.00am to 12.00pm on a rota basis.
- Competitive pay depending on experience plus overtime pay over 39hrs.
- 24 days Holiday allowance plus Bank Holidays.
- Staff discount.
- Contributory pension scheme.
- Group life cover.
- Eye care support.
- Child care vouchers.
- Health & Wellbeing Support.

To apply, please submit your CV and a cover letter. Within your cover letter, please explain how you meet the criteria for the role or call 01726 860332 for further information.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Devon, PL7 5BB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- machinery: 3 years (preferred)

Work Location: In person


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