Locksmith Support Advisor

About the job Locksmith Support Advisor

**New Vacancy : LOCKSMITH SUPPORT ADVISOR based in Wythenshawe.**

An opportunity has arisen to work with our fantastic Locksmith Support Team.

Do you want to be part of a team who offer First Class service to our Locksmiths and National Corporate and Private Customer base?

Do you enjoy working at a fast pace and have a flair for attention to detail?

If you want to be part of fun, hardworking team this could be the job for you

**We are looking for a Locksmith Support Advisor**

The hours are 40 per week over 5 days Monday Saturday (Saturday on Rota basis) between the hours of 8.00am 6.00pm

To provide an excellent support service to our Mobile Locksmith Team and Customers ensuring that all calls are dealt with in a friendly and efficient manner to enable to smooth and seamless service. Working alongside our scheduling team, you will be responsible for supporting with the optimisation of our Locksmiths workload. You will need to be self-motivated, with the ability to make quick decisions, upsell and work well under pressure.

**Your Responsibilities will be..**
- Logging all jobs and liaising with Locksmiths and other workshops
- Conversions
- Job completions, this will include closing jobs with locksmiths and customers, updating portals and chasing of payments

**Do you have these skills..**
- Excellent telephone manner
- Knowledge of Windows 10 Microsoft Word, Excel and Internet
- Great communication and negotiation skills
- Self-motivated with great attention to detail and strong decision making skills
- Able to use own initiative in solving problems
- Abundance of common sense
- Ability to show empathy _our customers rely on us as the 4th emergency service_
- Flexibility and ability to adapt to changing Department needs.

**These skills would be a bonus But arent essential.**

Good Geographical Skills

Knowledge of Microsoft access and report management

Advance knowledge of Microsoft Excel

Previous scheduling experience

LPTIMP21