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Operations Supervisor

4 months ago

Covent Garden, United Kingdom Space NK Full time

Operations Supervisor | Space NK

About The Role:
As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock

control and all operational processes relating to stock, all whilst upholding exceptional store

standards. The pace is fast moving and dynamic, which requires high levels of productivity, and

outstanding performance against required business KPIs to deliver a seamless support service to the

store. You will be the primary contact between Head Office and the store, ensuring that all stock

opportunities are communicated. You will support trials of different operational processes before we

launch to all stores. You will communicate business risks regarding stock directly to your line

manager and Regional Manager. Training will form part of your role, working with the store team

to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and

that all stock compliances are adhered to consistently. Stock loss prevention, stock damage

prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock

areas back of house & on the shop floor.

Role Responsibilities:

- Ensure that all stock processes and procedures are maintained within the store.
- Training the existing team and any new starters to adhere to all stock handling policies, and health

& safety policies.
- To work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to

ensure stock file accuracy
- Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and

replenishment seamlessly executed throughout the store.
- Ensure all recalls, price changes and stock related queries are dealt with in a timely manner &
communicated to the wider team.
- Work in accordance with relevant Company policies and procedures, always ensuring stock

compliance.
- Stock management on the sales floor including managing the discount process for damaged

products.
- Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have

functional locks (where applicable).
- Prepare and manage stock takes and weekly cycle counts.
- Support on the shopfloor during peak business hours and when needed act as a Keyholder
- Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers

are available for customers
- Supply ordering to included packaging, hygiene, stationery etc.
- Support the Store Management team with Gratis and Grot policy and process.

Qualifications, Knowledge, and Experience:

- Previous experience within retail operations preferred
- Strong organisational skills and attention to detail
- Ability to deliver a ‘customer first' experience
- Team player with the ability to work alone
- Always lead by example, focusing on evolving the store opportunities.
- Flexibility to meet rapidly changing priorities and deadlines
- Able to build strong and effective relationships
- Excellent communication skills
- Ability to understand store targets and KPI'S
- Embraces change
- Professional approach
- Excellent planning and time management capabilities