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Workshop Controller

4 months ago

Birmingham, United Kingdom Greenhous Full time

**Workshop Controller**

**DAF Birmingham**

**Salary**:£28,000 - £30,000 depending on experience plus overtime

**Working hours**:Monday - Friday 08:00 - 17:00
Plus every 3rd Saturday on a rota basis

A new opportunity has arisen to join the business as a **Workshop Controller** at our **Birmingham** site.

**What you’ll be doing**:

- Dealing with customers bringing their vehicle for recall, service or repair
- Providing feedback to customers on their service/repair, including pricing of additional work when required, explaining the reasons fully and competently
- Communicating instructions to technicians and ensuring that work is completed in a timely manner

**What we need from you**:

- A working technical understanding of vehicles in order to clearly explain repairs/additional repairs to customers
- Customer service skills, including dealing with difficult situations and an ability to up-sell our services and products where appropriate
- Strong IT skills
- Awareness of warranty guidelines, service intervals, etc
- Be organised, efficient and able to multi-task efficiently
- Be flexible, energised and a team player
- Previous experience in a similar role

**A trainee would be considered with background knowledge of commercial vehicles and engineering experience

**In return we’ll offer**:

- **22 days holiday + Bank holidays**
- **Competitive employer pension**
- **Career development opportunities**

Greenhous Group firmly establishes itself as one of the largest DAF dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. Greenhous is a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Mid Wales and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan, Ford, and DAF Trucks, as well as an extensive bodyshop network.

**Salary**: £28,000.00-£30,000.00 per year

Work Location: In person