Support Worker

4 weeks ago

Sussex, United Kingdom Build on Belief Full time

**2 x Support Worker (West and East Sussex)**

**Salary**: £13,790 p.a.

**Hours**: 18.5 hrs, 2.5 days a week, Saturday/Sunday mandatory

**Location**: West Sussex (co-located in Bognor Regis and Crawley) and East Sussex (Eastbourne)

**Reports To**: Lead Manager

**Closing date**:Wednesday 13th of December 2023

**About BoB**: We are a charity dedicated to helping people who have, or have had issues with drug and alcohol use, working to improve and sustain their health and wellbeing and help them lead fulfilling lives. Our services are open at the weekends, some during the week, and our unique model of socially based peer-led service provision means the majority of people who work or volunteer with BoB have lived experience.

**About The Role**: To support the effective running of Build on Belief socially based support and befriending service(s) in Sussex.

**JOB DESCRIPTION: SUPPORT WORKER**

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:
**JOB PURPOSE**: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:
**1.** **Supporting a Service**

The Service Manager is expected to work with the Lead Manager to ensure that the running of a socially based support and befriending service is done in line with Build on Belief mission to offer a place where service users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Polices and Procedure of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG).

The Service Manager will work with the Lead Manager, Staff Team, Team Leaders, Facilitators and Volunteers to ensure all work within the Policies and Procedures applicable to their role and the SOPOG.

They will be responsible for the supervision of members of the volunteer team under the direction of the Lead Manager.

They will be responsible for accurate petty cash expenditure reporting, the submission of time sheets and the submission of volunteer supervision notes under the direction of the Lead Manager.

**2.** **Training**

The Service Manager will attend all relevant training provided by Build on Belief, as directed by the Lead Manager for West Sussex.

**3.** **BoB Policies and Procedures**

As per their contract of employment, Service Managers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure colleagues and volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines.

In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Managers are responsible for reporting all incidents occurring in their service as detailed below. The Lead Manager is accountable for ensuring the guidelines below are adhered to without exception.

**4.** **Incident Reporting**

The Service Manager, under the direction of the Lead Manager will be responsible for ensuring incident reporting is done within both the guidelines and timelines set out in the SOPOG, when applicable.
- All incidents, including those that may be considered minor, persistent, and abusive language being an example, will be reported in **writing within 24 hours** of their occurrence.
- Incidents that take place on-line or through other digital activity will also be reported in **writing within 24 hours**.
- Incidents will be recorded on the Build on Belief incident report form and sent to the Operations Manager and Chief Executive. They will be password protected.
- It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Operations Manager/Programme Manager.
- Where applicable, incidents will be uploaded onto Datix (or other relevant systems used by the main service providers) **within 24 hours** of their occurrence.
- Any incident that results in an individual being excluded from a service, for however short a period, will be considered an incident and must be reported in **writing within 24 hours**of its occurrence. It should be noted, there are **no exceptions** to the above.

**5.** **Relationship Management**

The Service Manager will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Chief Executive.

**6.** **General**
- To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from th

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