Retail Merchandise Supervisors

3 weeks ago


Newcastle upon Tyne, United Kingdom National Ice Centre & Motorpoint Arena Full time

**Retail Merchandise Supervisors**

**Casual/Zero Hours**

**The Role**

We are looking for Retail Merchandise Supervisors to join us in Newcastle at Utilita Arena. With acts such as Girls Aloud, James, Doja Cat, Paul Smith, Becky Hill & Jason Manford set to perform in 2024, it's an exciting time to join our team

Working for National Merchandise is an exciting and fun opportunity for all, with the added bonus of flexible shifts to fit around the other important things in life.

We are looking for enthusiastic individuals to join our retail merchandise team working on a casual event driven basis, providing customer retail service to support the tour merchandise sales for some of the world’s most renowned artists. The role involves ensuring high standards of service are maintained and providing a welcoming environment for all clients and visitors to or venues.

Customer service is at the heart of everything we do, and we are looking for team players that can make a positive contribution to the overall customer experience. We welcome applicants who take pride in their work, have a positive friendly attitude, and possess excellent communication skills.

**Key Duties**
- Supervising & leading a team
- Making sure all stands are set-up & stocked as per the company standards
- Ensuring the delivery of great quality customer service.
- Ensure that areas of work are clean, tidy & organised.
- Follow health and safety legislation and safe systems of work.
- Strong interpersonal skills and the ability to work well as part of a team.
- Ensure that cash handling policy is adhered to.
- Be able to work under pressure and to strict deadlines.
- Support the Managers in the training of new staff.

**What we are Looking for**
- Being comfortable & confident in dealing with customers.
- Friendly, polite & well presented.
- Team player, with good time management skills.
- Confidence in cash handling & taking card payments
- Experience in a similar role would be advantageous

You will be flexible to work weekends, evenings, and bank holidays when necessary.

National minimum wage + £1 + 12.07% holiday pay.


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