Trainee Service Advisor

4 weeks ago

Templepatrick, United Kingdom MYM Recruitment Full time

MYM Recruitment are excited to be working with our new Coleraine client. They now wish to recruit a highly driven **Trainee Service Advisor **to join their busy customer service team. This is an excellent opportunity for a person to grow your career with an extremely successful business and to develop your skillset by learning and working alongside our established Customer Service department. Whilst this is an entry-level position, there are very real prospects for career progression within 12-18 months.

**Key Duties/Responsibilities include but may not be limited to**:

- Assisting in the implementation of overall warranty procedures and policies in line with manufacturer guidelines
- Booking in service visits for customer machines (live link / customer call / engineer request / sales referral) including any additional work required with a full understanding of the product, system, customer account including pricing, programmes and any technical knowledge would be an advantage
- Completion of customer invoicing, with a clear understanding of customer accounts, all work that has been completed and when and where the escalation process would be brought in
- Taking responsibility for department growth and retail opportunities within your control, by understanding your product, customers & campaign awareness
- Proactively endorse the brand, by having a clear understanding of the history and heritage and how that can support loyalty in the culture
- Be aware of legislation around the role of aftersales to ensure all is adhered to e.g. health and safety, policies and procedures and statutory requirements.
- Other general administration duties, such as running various daily, weekly and monthly reports, updating customer database and general administrative duties.
- Ad hoc duties commensurate with the position

**Essential Criteria**:

- An excellent level of computer literacy is essential
- Possess excellent attention to detail and ensure accuracy of a very high standard
- Ability to communicate effectively (verbally and written) at all levels, both internally and externally, in a professional manner (must be confident with telephone communication)
- Excellent organisational skills with the ability to prioritise workload efficiently
- Be a fast learner
- Be organised, methodical, proactive and enthusiastic
- Have the ability to work as part of a team and be able to work on own initiative
- Have a warm, friendly and outgoing personality
- Be willing to accept change and have the ability to be flexible to adapt accordingly as business needs require
- Be open and honest at all times and always work with integrity
- Possess a willingness to learn and succeed
- Insist on the highest quality work
- Positive approach

**Desirable Criteria**:

- Experience of working within an administration role in a fast paced business setting would be advantageous

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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