Customer Service Apprenticeship
7 months ago
**What will the apprentice be doing?**
- Greeting customers
- Scheduling service appointments
- Cataloguing customer concern and comments
- Logging service orders and descriptions of problems and repairs
- Translating customers concerns and problems into standard repair terminology
- To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
- Work alongside the service team/departments to deliver an exceptional customer
**What training will the apprentice take and what qualification will the apprentice get at the end?**
You will gain the skills, knowledge and behaviours to achieve the Level 3 Cutomer Service Specialist Apprenticeship:
- Customer service specialist / Institute for Apprenticeships and Technical Education
- Functional skills in maths and English if required
**What is the expected career progression after this apprenticeship?**
- On completion of this apprenticeship, we would hope to employee you as a full time customer advisor
**Salary**: From £10,584.46 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Do you live in Shropshire?
- Are you currently employed?
- Would you like to be contacted about our fantastic free courses in Essential Digital Skills and Communication and Life Skills?
Work Location: In person
Reference ID: 1000204992
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